Cassandra Dewitt Email and Phone Number

Embrace, champion and model the Ulta Beauty mission, vision and valuesEnsure team is focused on meeting/exceeding sales, profitability and operational goalsEncourage, teach and promote the Ulta Beauty loyalty and guest service programs to establish 90% enrollment Maintain weekly/daily forecasting and adjusting of payroll and scheduling of associates to maximize productivity and workloadEnhance the Ulta Beauty brand through “wow” guest experiences, associate engagement, building a high-performance environment that inspires and encourages true teamworkEstablish weekly routine to review and interpret financial and operational reporting, including store visit and audit resultsIdentify underperforming metrics and generating strategic solutions that leverage existing tools, programs and resourcesRecruit, hire and retain a diverse team of top talentTrain, coach and developing direct reportsModel a culture of open, honest communication by sharing relevant enterprise strategies and corporate messagingEnsure adherence to all Ulta Beauty policies, procedures and standards, including merchandising and visual updatesProtect company assets and minimizing loss according to store standards and operating procedures, including workplace safety, inventory control and loss preventionImplement company programs and influencing adoption

Anticipates customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where neededPlan for spikes in sales and ensure the store has the in-stock position to support the demandConducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.Lead associates to ensure our customers receive exceptional service while shopping in a clean, safe, well-stocked store. Accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfactionProvide full leadership over the store, when on duty. Responsible for all opening and closing of store. Collaborates with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational objectives. Oversee the front-end and back-end operationsManage all checkout functions by processing sales transactions. Ensure refunds are processed correctly, monitoring cash drawer amounts, and maintaining checkout areaAssisted in customer with their shopping experience, promote customer loyalty plans and/or extended protection/replacement plans where appropriateMaintain the schedules of installs, facilitate customers requests for products, and solve any discrepancy in projects.Ensured Installers accuracy on jobs. Balanced budgets accordingly.Developed relationships with Installers and customers to ensure continuing business.Manage specialists in the Cabinet Department to be experts, ensure explanation of project is accurate

• Monitor all mechanical, gas, fire, intrusion and panic alarms utilizing Andover, Sonitor Duress and all 180 Hospital DS Control point camera security programs• Supervise all call takers and dispatchers accordance to customer service standards• Track and evaluate and prioritize incoming telephone calls using computer-aided system• Maintain all employees are ensuring a high level of accuracy and confidentiality with patient records• Coordinate urgent calls and effectively dispatch security, police departments, maintenance or on call Doctors for medical emergency as necessary• Dispatch and monitor ALERT Emergency Helicopter, Plane for all EMS traffic and hospital transports • Effectively creates and maintains Standard Operating Guidelines for the dispatching of security, intake of high volume calls and training procedures

• HR duties – dealing with all aspects of recruitment; staff leave and disciplinary procedures• Act as leader on duty, as well as opening and closing the store on assigned days• Recruit and hiring of the team, maintain adequate workforce for the seasonal influx of sales• Ensure great service by interacting with guests and team members• Strive to achieve sales goals and maintain budget controls• Provide training for staff to ensure customers were receiving excellent service

• Monitor all mechanical, gas, fire, intrusion and panic alarms utilizing Andover, Sonitor Duress and all 180 Hospital DS Control point camera security programs• Coordinate urgent calls and effectively dispatch security, police departments, maintenance or on call Doctors for medical emergency as necessary• Dispatch and monitor ALERT Emergency Helicopter, Plane for all EMS traffic and hospital transports

• High level of service is maintained when dealing with agents• Process all flood agent insurance documentation correctly and accurately in accordance with in FEMA guidelines • Coordinated integration of Flood insurance system for WYO clients using HOI programs and SSO systems• Maintain and analyzed system updates and needs of the department• Created tickets for IT department upgrades for all systems needed in department• Responsible for managing and motivating team in all new procedural and system integration

• Responsible for managing and motivating a large team of sales staff within a department• Understands and can utilize available store resources for measuring store sales performance.• Prompts and understands the purpose of merchandise management is to provide the ultimate shopping experience, ensure great customer service and drive sales• Carried out various tasks – inventory; signage; promotions; administrative tasks• Assisted in building up the sales for the business using marketing techniques• Experienced in the upkeep of stats and reporting of sales stats to Senior Staff• Ensuring staff are familiar with daily/monthly targets• Responsible for the overall well-being of staff while at work