Cassandra Dickerson Email & Phone Number

Altamonte Springs, Florida, United States

Volusia County, Florida, United States

● Provided reference and research services to patrons by locating and reserving materials, and responding to inquiries across various subjects.● Conducted routine cataloging tasks to ensure efficient library operations.● Assisted patrons both in-person and via telephone at the reference desk, including updating registration information, renewing materials, collecting fines, and explaining library policies and procedures.● Collaborated with library staff and community partners to identify and develop new adult programs that align with the library's mission and cater to community needs.● Supported the promotion of library programs and services through diverse channels such as websites, posters, and community events.● Proactively identified trends and opportunities to enhance adult programming, staying informed of professional developments and community attitudes.● Maintained an up-to-date knowledge of print, electronic, and community resources to effectively assist patrons.

Volusia County, Florida, United States

● Provided comprehensive information, instruction, and support to library patrons regarding libraryprograms, procedures, and policies, addressing all requests, inquiries, and complaints and guiding patrons to relevant departments when necessary.● Managed all aspects of the automated circulation system, including checking out, discharging, renewing, and recalling library materials. Utilized network databases to fulfill patron requests, reserve materials, and notify patrons of availability. Conducted new borrower registrations, explaining policies and procedures while maintaining accurate patron and item records online. Managed charges for lost, damaged, or overdue materials and ensured the reconciliation of patron accounts.● Cultivated positive public relations by maintaining a well-organized and visually appealing library environment, effectively promoting library materials and services through displays and exhibits. Ensured the browsing collection remained orderly and accessible.● Conducted thorough inspections of returned materials for damage or completeness, promptly routing interlibrary loan materials to the appropriate owning library.

Ormond Beach, Florida, United States

● Supported veterinary surgeons in dental, routine, and exploratory surgeries and procedures on diverse domestic and exotic animal species.● Prepared sterile surgical instrument packs and drapes by meticulously processing them in an autoclave under high-pressure, high-temperature conditions.● Expertly collected patient specimens for laboratory analysis, including samples for parasite examination, blood analysis, and cultures.● Conducted comprehensive preliminary patient workups, involving thorough gathering of patient history, symptom description from owners, and meticulous documentation of presenting conditions.

Ormond Beach, Florida, United States

● Act as the primary point of contact for clients, answering phone calls, emails, and in-person inquiries.● Provide friendly, empathetic, and knowledgeable assistance to clients regarding appointments, pet care inquiries, and general clinic information.● Manage client intake paperwork and ensure all necessary information is collected accurately and completely.● Handle client concerns and complaints professionally and effectively, seeking resolution in a timely manner.● Assist with administrative tasks such as filing, data entry, and maintaining client records.● Coordinate with veterinary staff to ensure timely processing of invoices, payments, and insurance claims.● Support clinic operations by assisting with inventory management, supply ordering, and other administrative duties as needed.

● Provided comprehensive administrative support to staff, including managing calendars, scheduling meetings, and preparing documents.● Managed office supplies inventory, placing orders and ensuring availability of necessary materials.● Addressed client inquiries and resolved issues promptly, ensuring high levels of customer satisfaction.● Coordinated with various departments to facilitate effective communication and service delivery.● Investigated and resolved customer complaints and issues, employing problem-solving skills to find effective solutions.● Built and maintained positive relationships with customers, fostering loyalty and repeat business.

● Provided exceptional customer service through various channels, including phone, email, and in-person interactions.● Followed up with customers to ensure their issues were resolved to their satisfaction.● Maintained in-depth knowledge of company products, services, and policies to provide accurate information to customers.● Proactively reached out to customers to gather feedback and improve service quality.● Assisted the sales team by providing leads and insights gained from customer interactions.● Assisted with inventory management and order fulfillment as needed.

Daytona Beach, Florida

● Developed and implemented customized math and science lesson plans tailored to the unique needs of special education students.● Provided one-on-one and small group instruction to address specific learning challenges and reinforce concepts.● Implemented positive behavior support strategies to promote appropriate classroom behavior and social interactions.● Analyzed assessment data to inform instructional planning and identify areas requiring additional support.● Communicated regularly with parents and guardians to provide updates on student progress, address concerns, and offer strategies for at-home support.● Created and modified instructional materials to ensure all students could access and understand the content.