Cassandra (Cassie) Flack Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

I utilized this pause from the paid workforce to focus on the wellbeing of my family.

Chicago, Illinois

Rapid advancement illustrated by the 7 positions I've held in 9 years with Hyatt Hotels, all with increasing levels of responsibility.

Responsible for identifying and designing solutions to hotel business problems that involve hotel operating systems and technologies. Oversaw the communication, technical documentation, implementation and training of the new solutions for all affected hotels and corporate stakeholders.

Chicago, Illinois

Responsible for the analysis and design of various technologies as they interact with hotel Property Management System & Point of Sale. Successfully managed the inception of new products and defined business requirements to ensure the technology integrates seamlessly into the hotel environment.

San Antonio, Texas

Responsible for managing all departments and associates of the hotel to achieve high customer satisfaction while maintaining budgets and pushing revenues. Oversee Maintenance, Front Office, Food and Beverage, Housekeeping, Laundry and Meetings. Complete all ordering, inventory, scheduling, hiring and HR needs while providing exceptional customer service to.

Santa Clara, California

Responsible for managing and leading a diverse team of 90 housekeeping and laundry associates through daily hotel operations to meet and surpass productivity goals and provide exceptional products for guests and customers while staying in line with budgets and forecasts. Ensured health and safety of guests and colleagues was prioritized and trained team on.

Chicago, IL

Responsible for managing the largest Front Office team in the company to ensure the department met productivity standards while driving hotel revenue and occupancy levels. Consistently applied selling strategies and effectively increased hotel and occupancy revenues that met or exceeded metrics. Oversaw all arrivals and departures and daily operations of.

Completed and processed daily arrivals and departures while maintaining Top Box service scores.

International Studies, International Business

Activities and Societies: Delta Zeta Sorority, AIESECDouble Major in International Studies (Business Concentration) and Italian. Completed.

International/Global Studies

Completed one year of full-immersion studies at Europe's oldest University.