Tyler Hidrogo Email & Phone Number

Mesa, AZ, US

Pleasanton, California, US

- Provided global leadership and structure to advanced engineering support teams.- Created dashboards for data-driven decisions and proactive trend monitoring to meet SLAs.- Drove adoption of KCS/Knowledge Management, enhancing self-service and prompt issue resolution.- Coached and mentored teams, established proper escalation paths, and documented best.

- Serve as project manager for all site builds, transitions, and re-designs on multiple platforms.- Work with SEO partner to build out sites for web optimization including high converting Facebook/Google Adword campaigns, UI/UX, and lead generation.- Specialize in Bootstrap responsive design for sites to be viewed on desktop, tablet, or mobile.- Over 100+.

Chandler, Arizona, US

- Managing and exceeding Support KPIs and metrics that include CSAT, # of Resolves, reducing backlogs, increasing efficiency, and upholding change management.- Manage three teams: tier 2 advanced technical support (Omni-channel; phone, chat, email, and social media), data import team, and migration team.- Partner with leadership/multiple departments to.

Arlington, Virginia, US

- Experience scaling diverse teams on multiple platforms with more than 1400+ clients.- Work closely with product to understand new enhancements/features while managing several projects to ensure deliverability. - Perform weekly audits on different cases to ensure quality establishing trends and forecasting.- Expertise in customer engagement with a proven.

Mesa, Arizona, US

- Manage team of client managers (high touch) focused on retention and growth.- Created proactive outreach campaign gathering data to understand customer health.- Established SLA’s after combining all acquired companies processes and procedures. - Rebranded support site with helpful tips & tricks blog, help documentation, training videos, and webinars to.

Mesa, Arizona, US

Client Support:- Support clients with the setup and functionality of Socious Software.- Manage 150+ clients daily assisting with the features of the software and how to use both efficiently and effectively. - Training new and old customers on features of the system as well as how to maintain their site. - Use various skill sets to communicate confidently.

Phoenix, AZ, US

- Supervised, trained, and mentored new employees with on-boarding process, which met all first-year goals for enrollments per advisor. - Liaison of various departments; relied on for relaying processes, translating business requirements by department, and serving as ambassador for all success advisors. - Conducted effective team huddles communicating.

- Demonstrated hands-on technical skill and working knowledge of all components within each Sun and Dell servers.- Proficiently collaborated with colleagues documenting work-flow procedures at each station increasing three extra units serviced per day. - Excelled at each station to assist in the production process and cycle of resale. - Produced the.

Masters, Management

Bachelor Of Science (Bs), Information Technology Business Systems Analyst

Bachelor Of Arts (B.A.), Business Administration

Associate Of Liberal Arts, Liberal Arts And Sciences/Liberal Studies