- Welcome guests in a warm and friendly manner, offering personalised service - Answering general phone calls - including taking ‘over the phone’ direct reservations - Overseeing of front desk emails inbox - replying to general emails, reservation information emails- Email confirmation of bookings, take payment, facility enquiries, quoting prices for booking enquiries- Checking guests in on arrival, do Pre-Auth, copy Drivers Licence, giving guests info on resort facilities -… Show more - Welcome guests in a warm and friendly manner, offering personalised service - Answering general phone calls - including taking ‘over the phone’ direct reservations - Overseeing of front desk emails inbox - replying to general emails, reservation information emails- Email confirmation of bookings, take payment, facility enquiries, quoting prices for booking enquiries- Checking guests in on arrival, do Pre-Auth, copy Drivers Licence, giving guests info on resort facilities - Daily reports - housekeeping, inhouse guest list, forward inhouse guest list to Nitel, copy for Security- Print guest Reg Cards- Checking guests out on departure. Charging accommodation / extras to room accounts, charging VCC payments (including Jetstar/Qantas on departure. - Invoicing agents such as Agoda on guest departure on Extranet system- Processing reservation requests in person, over the phone and email- Creating bookings in REI Program via walk ins, phone calls, travel agent & wholesaler emails- Book tours for guests, suggest tours/activities/itineraries for guests, providing local information- Replying to guest reviews on Booking.com, Expedia, Trip Advisor- Liaising with travel agents and wholesale agencies re their guest bookings- Printing/emailing tax invoices for accommodation, extras statements for guests on departure, taking payment for extras- End of day banking (rolling the day), banking of cash deposits- Creating group bookings (adding rooms)- Checking reservations one day out - checking notes - texting guests for ETA’s, bed configuration etc- Taking arrival payments one week out- Sending Late Arrival text messages - Prepare late arrival packs & put in after hours safe - Creating welcome notes, organising for delivery of wine to rooms for special occasion guests- Adding any replacement charges in ‘Replacements book’ for charging to unit owners- Document filing / archiving of daily reports- Updating Maintenance List on a daily basis Show less

- Welcome guests in a warm and friendly manner, offering personalised service - Answering general phone calls - including taking ‘over the phone’ direct reservations - Overseeing of front desk emails inbox - replying to general emails, reservation information emails- Email confirmation of bookings, take payment, facility enquiries, quoting prices for booking enquiries- Checking guests in on arrival, do Pre-Auth, copy Drivers Licence, giving guests info on resort facilities -… Show more - Welcome guests in a warm and friendly manner, offering personalised service - Answering general phone calls - including taking ‘over the phone’ direct reservations - Overseeing of front desk emails inbox - replying to general emails, reservation information emails- Email confirmation of bookings, take payment, facility enquiries, quoting prices for booking enquiries- Checking guests in on arrival, do Pre-Auth, copy Drivers Licence, giving guests info on resort facilities - Daily reports - housekeeping, inhouse guest list, forward inhouse guest list to Nitel, copy for Security- Print guest Reg Cards- Checking guests out on departure. Charging accommodation / extras to room accounts, charging VCC payments (including Jetstar/Qantas on departure. - Invoicing agents such as Agoda on guest departure on Extranet system- Processing reservation requests in person, over the phone and email- Creating bookings in REI Program via walk ins, phone calls, travel agent & wholesaler emails- Book tours for guests, suggest tours/activities/itineraries for guests, providing local information- Replying to guest reviews on Booking.com, Expedia, Trip Advisor- Liaising with travel agents and wholesale agencies re their guest bookings- Printing/emailing tax invoices for accommodation, extras statements for guests on departure, taking payment for extras- End of day banking (rolling the day), banking of cash deposits- Creating group bookings (adding rooms)- Checking reservations one day out - checking notes - texting guests for ETA’s, bed configuration etc- Taking arrival payments one week out- Sending Late Arrival text messages - Prepare late arrival packs & put in after hours safe - Creating welcome notes, organising for delivery of wine to rooms for special occasion guests- Adding any replacement charges in ‘Replacements book’ for charging to unit owners- Document filing / archiving of daily reports- Updating Maintenance List on a daily basis Show less

All duties associated with a Guest Service Agent in resort accommodation - as listed in current role above at Surfers Aquarius on the Beach.

All duties associated with a Guest Service Agent in resort accommodation - as listed in current role above at Surfers Aquarius on the Beach.

Duties: Welcoming customers to Jetstar Counter at Gold Coast Airport, checking customers in for departing flights, selling tickets for missed flights, additional baggage, assisting customers at electronic kiosks with printing their airline tickets / baggage tags, assisting customers with the automated baggage drop device, escorting special needs passengers to the tarmac. (Left this position voluntarily to relocate to Broome, work at Kimberley Sands Resort)

Welcoming customers on board, food & beverage sales, food attendant for buffet lunch on board, stock control, instructions on water safety / snorkelling equipment, onboard safety demonstration, ensuring passenger safety whilst in the water, checking passengers manifest, answering all questions asked by onboard guests about the marine life, aquatic area. (Weekend work - left this position voluntarily to work at Jetstar which included weekend shifts)

Team Leader, Licensing Section (July 2014 - Jan 2017)Project Officer, Safe & Liveable Community Section (May 2007 - July 2014)PA to Director, Community Services (April 2001 - May 2007)(Left Council voluntarily after 16 years of service to undertake study)Team Leader Admin Duties (Licensing Section):• Prepare / chair weekly team meetings • Maintaining, updating several licence types• Yearly financial budget for Licensing Admin team • Set up / train new staff into… Show more Team Leader, Licensing Section (July 2014 - Jan 2017)Project Officer, Safe & Liveable Community Section (May 2007 - July 2014)PA to Director, Community Services (April 2001 - May 2007)(Left Council voluntarily after 16 years of service to undertake study)Team Leader Admin Duties (Licensing Section):• Prepare / chair weekly team meetings • Maintaining, updating several licence types• Yearly financial budget for Licensing Admin team • Set up / train new staff into section• Provide quarterly reports to Coordinator, Licensing • Creating agendas, actioning items• Scheduling release dates for licence renewal period • Create Purchase Requisitions / orders• Maintaining Stationery supplies • Projects as requested by Executive staff• Organise mail outs, mail merges • Booking meeting rooms, set up, catering• Report writing, briefs, memos, file notes • Mediation between team members as requiredProject Officer Duties (Safe & Liveable Community Branch):• Manage several projects including: aged services, youth services, graffiti prevention, NESB residents • Event Management • First point of contact / representative at events• Set up / pack down for events • Prepare information packs for events• Attend committee meetings, provide input • Respond to actions from meetings• Take minutes of meetings • Prepare agendas• Create Spreadsheets for ongoing projects • Maintain relevant spreadsheets• Maintain/update community services booklet • Give community assistance advice to callers • Progress reports on projects • Creating Purchase Reqs / Orders• Preparing correspondence for clients • Petty cash Show less