Cassandra Greene Email and Phone Number

Completed Acquisition Integration for Multinational Company with Over $1 Billion RevenueContinuously monitoring, analyzing and revising key performance indicators identifying areas of improvement with over 50,000 real estate professionals and nearly 1,600 offices across 4 continents and 13 countriesDeveloping project plans, objectives, training and influencing teams within and outside the organization to overcome obstacles and hold teams to defined deadlines and requirementsCompany pricing analysis, sales analytics, and customer relationship management for current, future, and revenue forecasting to increase profitability; year-to-date, department revenue has increased by 30% due to cost process adjustments, strategy and negotiation skillsCollaborate with Product and Engineering for the implementation of new processes and technologies as BHHS introduces new products and services that drive team involvement through training and coachingCreate an environment of knowledge, motivation, and inclusion that leads to excellence in quality of service, goals, budgets and initiatives with an emphasis on the client and employees' experienceExtended mentorship and development of IDPs with the team throughout all stages of operations to promote personal development in an environment of rapid change and pressureProvide weekly metrics, key performance indicators and key service level agreements (SLAs) reports to the Vice President and the Executive Vice PresidentIntegrate logistics, meet compliance requirements, established essential relationships and influence throughout the organizationBuilt and nurturing strong client relationships for new and existing clients including over 150 Fortune 500 clients, maintaining client satisfaction, providing value to clients, and growth opportunitiesLead process improvement projects to implement cutting-edge technology using data analytics to discover, measure, and enhance client engagement and increase internal productivity

Provide strategic direction, support, and guidance to new agents identifying their objectives and goals guiding them through the steps needed to reach those objectives holding them accountableParticipate in System Standards Training, Regional Training & Workshops, National Conventions, E-Learning, and On-Site TrainingGain insight into industry trends and market trends to discover new opportunities for listing, negotiation and online marketing for new agents in an ever-evolving market Manage the processes necessary to develop effective marketing strategies and close high-priced real estate deals, resulting in $5M in additional revenue salesPrepare a presentation-based financial report and marketing strategy, including rent reviews, operating revenues and CMA projections leading to a 25% increase in property listings, and a 15% increase in client referralsOrganized and consolidated property information and transaction records, including: Property Condition Reports, Agent Disclosures, Environmental Reports and Contracts Manage SalesForce database with over 15K contacts for marketing purposes increasing referral business by 45%Empower high net worth clients (HNWPs) and their real estate portfolios through strategic acquisitions and dispositionsManage a network of high touch clients as a single point of contact for inquiries and queries via phone calls, email communications and face to face meetings

Managed the CEO’s calendar and travel itinerary, making sure meetings and events were planned in a timely and efficient mannerCreated and maintained efficient filing systems that increase organizational efficiency and productivity by 25%.Served as a bridge between the Chief Executive Officer (CEO) and other departments, enabling communication and collaboration to meet company-wide objectivesInternational Travel Planning, Visa Applications, and Accommodations for Executive Team membersLed the development of a digitized document management system that improves the availability of informationPlaned and execution of board meetings, including the creation of agenda items, minutes, and follow up action itemsProtected the privacy and security of sensitive communications, prioritize and respond on the Director-General's behalf as requiredCreated and managed an extensive contact and vendor database, enhancing communications and vendor management

Providing the best possible service to our clients, both internally and externally. Maintaining a consistent level of excellent customer serviceGreet all guests with professionalism and hospitality, resolving any issues they may haveManaged all aspects of food and beverage (F&B) and daily operations with a focus on profitable pricing and sales while maintaining sales goals and budgetsEnsure staff adhere to all applicable laws, regulations and procedures. This includes safe food handling policies and procedures as well as health and safety legislationImplemented departmental processes to ensure brand service strategy and brand initiativesEnsured two-way communication and building an ownership mindset centered around motivation, communication and team building

Day-to-day management of front of the house and back of the house restaurants led to a 15% increase in profit margin in 2016, resulting in more than $10 million in sales.Appraised staff performance and provide feedback to improve productivity, implementing policies and providing training to new hires and current employeesEnsured all team members were trained and required to adhere to sanitation and safety protocolsManaged operational costs, determine waste reduction strategies, generate comprehensive weekly, monthly, and annual revenue and expenditure reportsProviding excellent service and maximizing customer satisfaction through prompt responses to customer questionsEstablishing successful working relationships with external suppliers and negotiating competitive pricing and service contracts to boost revenue

Continuous improvement mindset, thrived working in a fast paced environment, and willing to assist beyond my normal day-to-day responsibilities Dedicated in anticipating guest requirements and delivered exceptional service while adhering to brand values and standardsMaster Of Fine Dining Execution, including full table service in a bustling, high-end restaurant while delivering impeccable serviceThorough knowledge of all menu items, it’s preparation, and allergen infoAssisted the sales director for Private Events including Up-selling, Tasting, Day Coordination Understood the Principles of Operational and Manual Systems

Developed and put into practice a detailed work environment service plan and business model that outlines the processes and workflows required to run a successful and efficient day-to-day operation in all food and beverage establishmentsCollaborated with teams from different departments to maintain brand integrity through consistent and enjoyable dining experiencesLead banquet management and the receptionist-led WOP team to ensure key office functions are performed effectively and efficiently, driving continuous operational excellence in partnership with site managementCollaborated with the Food and Beverage Director to create and manage yearly site budgets based on site needs and workforce projections Consistent communication amongst all parties throughout event preparation (e.g., BEO meetings, pre-event briefings, etc.)Maintained strict adherence to local Union labor standards for restaurant personnel

Provided outstanding customer service in a way to ensure the guests had a memorable experienceValued strategic partners for our guests by assessing operations and identifying profound business transformation opportunities Positioned myself as an expert in Hospitality across the company to support sales and marketingCoordinated with cast members in order to maximize the number of items on the sales floor and stockroom organized Supported Disney's mission to create magical moments for generations of all ages