Cassandra Gresham, M.Ed., Mba Email & Phone Number

Florida, United States

Manage student retention through providing proactive, reactive, comprehensive and exceptional customer service. My position is critical in executing 2U's expected white glove service level for its students and faculty.Assisting in student on-boarding to include online orientation, registration and live training, as well as conducting Welcome Calls with students immediately upon enrollment.Troubleshooting student support issues and coordinate solutions in accordance with all university policies, to include basic technical issues in the LMSAnalyze program and student data to estimate credit pacing, raw credit productions including intuitive reasoning to forecast appropriatelyProblem solve when faced with critical situations and determine when escalation is required.Accountable for student retention and credit goals. Implement strategies as directed to positively impact key metrics (i.e.: graduation rates, student satisfaction, student retention goals, and credit generation).Communicate effectively in both written and verbal forms to University stakeholders, students and internally. Internally provide regular scheduled communications and program deliverables. Provides assessment of critical situations and determines when escalation is required. Identify and refer students to University Academic Advising for additional support.

Boca Raton, Florida

 Communicated with prospective students via outbound and inbound telephone calls in order to qualify their interest in pursuing their education Maintained up-to-date knowledge of schools, programs, procedures, careers and services provided by the company Ability to adequately service multiple lines of business including Education Connection Advising, Test Drive College, Lead Verification, On-Location and New Business Ventures Ensured high quality metrics, customer service standards and sales conversion goals were met Exemplified professionalism and a positive attitude for each and every prospective student

Fort Lauderdale, Florida

 Advise and counsel students through the Admissions process and facilitate the collection of all required Admission documents Conducts interviews and evaluate each prospective student based on his/her needs, desires, interests, qualifications, motivations and commitments Communicate with prospective students via outbound telephone calls, email, and other media in order to qualify their interest and provide accurate and timely information regarding Kaplan’s academic programs, application and enrollment procedures and requirements.  Schedule and conduct interviews, pursue qualified candidates for enrollment, and determineappropriateness of candidates for admission based upon career goal compatibility Conduct all activities in accordance with the highest ethical standards. Adhere and comply with all applicable corporate, state, and federal accreditation and college rules and regulations regarding student recruitment as well as regulatory rules and policies for Admissions as prescribed by Kaplan University and the Department of Education. Consistently conduct follow-up monthly at minimum with all applicants to ensure successful matriculation. Assist other personnel and departments with data collection and problem solving Accurately and completely portray college educational programs, expected outcomes, student services, and financial consideration to students, parents and educators.

Broward County

 Facilitated a structured online business education course that results in students achieving success Collaboratively planned, prepared and executed instructional activities to engage and facilitate student success in a virtual environment Maintained positive and ongoing relationships with students, colleagues and parents via email, phone and computer Instructed students how to proficiently use Word, Excel and PowerPoint in Microsoft Office software Tracked and analyzed student performance data and develops learning plans using technology Conducted 100 daily phone calls to provide quality customer service to assist students and parents

Miami/Fort Lauderdale Area

Web Design InstructorIndustry Certification CoordinatorSecondary Business Education InstructorHead Varsity Coach - Girls Basketball (2006 & 2008) Met and exceeded my Industry Certification goals set for students obtaining their Adobe certification by coordinating and overseeing our onsite testing center in the Business Education Department Facilitated a well-organized and structured business education lab; conducive for learning Prepared Power Point lesson plans that were challenging, relevant and interesting for the students Utilized Pinnacle Software to maintain an accurate database of attendance and grades for students  Maintained positive and ongoing working relationships with students, colleagues, and parents Instructed students how to create and design professional web sites using Adobe CS4 software Taught students how to proficiently use Word, Excel and PowerPoint in Microsoft Office software Organized and maintained the Industry Certifications that the students earned on a daily basis Implemented and coordinated a school-wide “Doodle for Google” contest to improve technology Developed a more-improved girls basketball program and maintained two winning seasons

Baltimore County

 Facilitated a well-organized and structured business education lab; conducive for learning Prepared Power Point lesson plans that are challenging, relevant and interesting for the students Instructed students how to proficiently use Word, Excel and PowerPoint in Microsoft Office software Maintained positive and ongoing relationships with students, colleagues, and parents  Developed, organized and facilitated an Active Future Business Leaders of America (FBLA) program where students attended State and National Competitions; competed and placed in the Web Design competitions

Master Of Education (M.Ed.), Curriculum And Instruction, 3.94

Activities and Societies: 2010 Commencement Student SpeakerDean's List

Master Of Business Administration (M.B.A.), Global Management, 3.35

Bs, Marketing, 4.0

Activities and Societies: BasketballDean's List

Bachelor Of Science (B.S.), Marketing

Activities and Societies: Basketball