Technical Support Specialist
Current- Cloud based technology company providing online campus infrastructure and technical support for US and Internationally based college programs.
- Provide technical support via phone, e-mail and live chat for our products.
- Trouble shoot technical issues to find the root cause and fix problems.
- Extensive use and knowledge of Windows, Salesforce, Email and Slack.
- Knowledge of proprietary 2U, Inc. software to ensure seamless support of our products
- Multitask to troubleshoot and fix problems from many locations at the same time.