Cassandra Guerrero Email & Phone Number

San Antonio, TX, US

United States

San Antonio, Texas Area

Roanoke, Texas

• Worked directly under CEO on a $500,000 project.
• Completed over 450 hours of hands on training, 120 of direct teaching by CEO
• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
• Performed detailed assessments of risks to determine constraints and develop mitigation strategies
• Managed minimum of 5 objectives each week while maintaining adherence to budget, schedule and scope requirements
• Operated under QuickPlan and Excel frameworks to efficiently organize and carry out project tasks, and maintain comprehensive project documentation

San Antonio, Texas Area

• Interaction and aid with over 60 members a day during open enrollment with medical benefits and billing issues
• Obtain and organize sensitive claims documents and HIPAA complaint release of information forms
• Effectively communicated with customers about account changes, new Health Insurance products or services and potential plan upgrades.
• Operated MemPHIS POS system to itemize and complete an average of 41 customer inquiries a day
• Trained an average of 4 new staff members per week on operating procedures and company services
• Scored 98% on Quality Control

Corpus Christi, Texas Area

• Worked directly under Project Manager to Research initiatives and analyze data of the Delivery System Reform Incentive Payment Program (DSRIP) to organize better processes for cost-saving measures and more efficient.
• Participated in Community Health Development and Maternal Health Bundles for the 2018 year
• Supported supervisor by dissecting raw, sensitive patient Information and organizing self-supporting mental health measures for submission to the state.
• Responsible for the creation and management of multiple excel spreadsheets and data diagrams reflecting patient screenings
• Aided in scheduling collaborative meetings including executive stakeholders around the community of participating clinics and hospitals to partner and complete 2018 program goals

Saratoga And Everheart Rd

• Responsible for labor/food/supply cost monitoring management; profit & loss reporting
• Building Employee plan of action management documentation & training programs
• Employee management and training; Delegating heads of each department of service
• Interaction with over 275 customers per day, 25 employees per day.
• Complaint management; Operations Management; Food Plan Development; Finding solutions to everyday problems; End of Day documentation; Vendor Order – Food Supplies; Final Inventory and Sales Management; Service Recovery

Master Of Science - Ms, Health/Health Care Administration/Management

Health Science, Health Services/Allied Health/Health Sciences, General

High School Diploma

Activities and Societies: Varsity Orchestra, AVID, Friends Having Fun (Lunch with special needs children), Cheer Manager.