Cassandra Harper Email and Phone Number

Responsible for setting service area(s) objectives in consultation with library management, assessing services and providing authoritative advice and assistance to other professional staff.Develops recommendations for branch programming, collection development, layout and organization of space and community outreach.Assists in leading the work of information staff by passing on assignments and guiding their work.Leads customers to appropriate information resources. Instructs them in formulating effective search strategies.

Provided reader advisory services to customers using resources, such as NoveList, Books and Authors, Literature Resource Center and Goodreads.Assisted customers with using information resources and creating search strategies.Served on library system-wide initiatives to develop policies and procedures for virtual library programs.Co-chaired a system-wide workgroup to develop remote library computer assistance to customers. Served on a workgroup to create safety and social distancing protocols to reopen Montgomery County Public Libraries during the Covid-19 Pandemic.

Managed and maintained relevant and current adult library collections.Assisted library customers utilizing library resources and providing reader's advisory.Served on library system-wide workgroups to create adult programs.Demonstrated familiarity with web applications and new technologies:Utilized Drupal to update the branch calendar of events webpage. Taught information technology classes on HTML, Internet searching, MS Word, and MS Excel.

Provided legal research services in The Judge Kathryn J. DuFour Law Library to students and faculty. Assisted students and faculty with research of caselaw, statutes, regulations and government documents.Responsible for supervising law library operations during shift.Conducted law library orientations to first year law students.

Responsible for content management of National Invasive Species website.Curated scholarly content for Effects of Agricultural Conservation Practices on Fish and Wildlife: A Conservation Effects Assessment Project (CEAP) Bibliography.Managed and added scholarly citations on conservation practices to reference management system.Responsible for answering reference questions to the National Invasive Species Information Center and the Water Quality and Agriculture Information Center.

Project Manager 2004-2007Responsible for management of operations in the Office of Water Resource Center.Supervised a staff of 4, responsible for managing, the Safe Drinking Water Hotline, Wetlands Hotline, and organization of Office of Water Publications.Developed process for assigning virtual reference inquires, and document delivery of government publications.Librarian Wetlands Information Center 2002-2004Responded to online and telephone reference questions from general public.Responsible for content management for Wetlands Information Center website.Organized wetlands related publications produced by the Office of Wetlands, Oceans and Watersheds in publications database.