Cassandra Hendricks Email and Phone Number
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Results oriented leader; Business Continuity Program management; Business Migration; Project Management; Operations Risk management and Business Analyst. Strong knowledge of systems and business functions. Robust written and verbal communication skills to fit the audience.
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Director, Third Party Governance And BcpCorebridge Financial May 2023 - PresentUnited States
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Director, Strategic Initiatives And BcpAig Oct 2016 - Aug 2023Amarillo, Texas AreaResponsibilities include planning, implementing and managing strategic initiatives. Including multi-level program initiatives, monthly metrics, staffing models, risk managment and process standardization. Trending business volumes to budget adherence with robust reporting. Managing the expectations of all levels of management which includes assessing and communicating business and technical risks.Management oversight of 1 Operations business analysts. Business Continuity Planning for a 1000+ seat site, performing end to end annuity operations processing. Maintaining Risk and Business Impact analysis documents. Manage three phase business continuity coverage strategy, work from home, local alternate site critical seating and sister site work redirection. Promoting monthly and quarterly testing with issue resolution where required. -
Associate Director, Strategic Projects And BcpAig Oct 2012 - Oct 2016Amarillo, Texas AreaResponsibilities include planning, implementing and managing moderate to complex projects. Developing project objectives, defining the scope of effort required to meet the objective by defining activities, sequence of events, dependencies and duration of tasks required to complete the project. Managing the expectations of all levels of management which includes assessing and communicating business and technical risks.Management oversight of 5 Operations business analysts. Business Continuity Planning for a 1000+ seat site, performing end to end annuity operations processing. Maintaining Risk and Business Impact analysis documents. Manage three phase business continuity coverage strategy, work from home, local alternate site critical seating and sister site work redirection. Promoting monthly and quarterly testing with issue resolution where required.
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Associate Director, Agl Annuity Service CenterAig Apr 2011 - Oct 2012Amarillo, Texas AreaResponsibilities include leadership of day to day operations for various functions areas within an Annuity department including a staff of 30, 3 Managers and 27 team members. Led the project to mainstream the functions within the operations organization aligning the teams into three functional areas of client care center, processing and OBS.
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ManagerAig May 2006 - Apr 2011Amarillo, Texas AreaManagement of various team sizes ranging from 12-19 staff members representing several functions areas within the organization and multiple lines of business. Policy Owner Services, Client Care Center, Distributions NIGO. Responsible to monitor queue and call volumes to meet daily production service levels. Communication goals and expectations. Managing individual performance and production.
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Business AnalystAig Nov 2004 - May 2006Amarillo, Texas AreaResponsible to research and resolve Operations and Tax Control mainframe system service request and production problems. Role included facilitating meetings with management to gather information regarding submitted service request, answer outstanding questions, provide feedback, and write clear Business Requirement Documentation for the Information Technology department to utilize in addressing the service request. Testing the programming specifications of the service request at multiple levels to insure that the desired resolution has been met. Presenting test results with required documentation to the department leadership team(s) for approval.
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Processor, Policy Owner ServicesAig Jan 2003 - Nov 2004Amarillo, Texas AreaPerformed policy owner processing duties for multiple lines of business in addition to responding to client correspondence and complaints. Was a member of the specialty tax project team awarded the GAAB (Going Above And Beyond) award in July 2003. Awarded Circle of Excellence in October 2004 which recognized individual performance and quality.
Cassandra Hendricks Skills
Cassandra Hendricks Education Details
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Business Management
Frequently Asked Questions about Cassandra Hendricks
What company does Cassandra Hendricks work for?
Cassandra Hendricks works for Corebridge Financial
What is Cassandra Hendricks's role at the current company?
Cassandra Hendricks's current role is Director, Third Party Governance and BCP.
What is Cassandra Hendricks's email address?
Cassandra Hendricks's email address is ca****@****aig.com
What is Cassandra Hendricks's direct phone number?
Cassandra Hendricks's direct phone number is (888) 899*****
What schools did Cassandra Hendricks attend?
Cassandra Hendricks attended Amarillo College.
What skills is Cassandra Hendricks known for?
Cassandra Hendricks has skills like Risk Management, Project Management, Business Analysis, Program Management, Business Process Improvement, Insurance, Vendor Management, Change Management, Management, Software Development Life Cycle, Leadership, Strategic Planning.
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Cassandra Hendricks
Financial Services Professional Helping Individuals And Business Owners To Create, Build, And Preserve Wealth.New York, Ny -
5uwm.com, gmail.com, nuspire.com, nuspire.com, uwm.com -
Cassandra Hendricks
2024 Cwu Graduate | Ba In Geography, Economics Minor, With A Natural Resource Management Certificate | Wilderness And Map EnthusiastWenatchee, Wa -
Cassandra Hendricks
Associate Librarian At Hennepin County LibraryGreater Minneapolis-St. Paul Area1hclib.org
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