PM for AT&T Software Projects for high volume ISPs.

Test Manager and Consultant for Telecommunications Projects for a Global Telecom Company. Managed project software testing for systems and marketable products before release to Controlled Introduction. Ensured Testers trained and provided access to applicable trial data on their test ids. Tracked defects and worked with Production Support and IT vendor for resolutions. Also worked with Process Engineers to update changes in processes due to defects. Provided status reports on testing status… Show more Test Manager and Consultant for Telecommunications Projects for a Global Telecom Company. Managed project software testing for systems and marketable products before release to Controlled Introduction. Ensured Testers trained and provided access to applicable trial data on their test ids. Tracked defects and worked with Production Support and IT vendor for resolutions. Also worked with Process Engineers to update changes in processes due to defects. Provided status reports on testing status and escalated based on priority of project. Responsible for overall management of Operations Readiness Testing process and Production Development User Acceptance Testing for AVPN, ANIRA, GSR, IPv4, IPv6 and MRS products. Testing was for software and hardware projects internal and external for the client. Show less

Create Methods and Procedures (M&P) for legacy BellSouth Long Distance (BSLD) Data and Voice Products Migration to the AT&T Network, including integration with AT&T applications, i.e., Universal Service Request Platform (USRP) and End-to-End Flow-Thru Management System (EFMS).Project manage migration with Network-Network Interface (NNI) Gateway Test Case creation; High Speed Service Delivery & Low Speed Service Delivery M&P enhancements; combining process flows for both AT&T and BSLD;… Show more Create Methods and Procedures (M&P) for legacy BellSouth Long Distance (BSLD) Data and Voice Products Migration to the AT&T Network, including integration with AT&T applications, i.e., Universal Service Request Platform (USRP) and End-to-End Flow-Thru Management System (EFMS).Project manage migration with Network-Network Interface (NNI) Gateway Test Case creation; High Speed Service Delivery & Low Speed Service Delivery M&P enhancements; combining process flows for both AT&T and BSLD; and creation of other documents that facilitate migration from BSLD to the AT&T Network.Train legacy BSLD Customer Resource Center Migration Managers on combined order processes for successful implementation of customer orders on both AT&T and BSLD order systemsCreate, update and manage Operating Standards, Job Aids and Methods & Procedures for all voice and data products for training and use by Customer Resource Center Managers. Show less

Managed and escalated technical service issues for assigned business customer base across all operational entities for customers billing $100k or more per monthEnsured a partnership with the Regional Marketing Management Team, the Account Team and Business Care organizationsCommunicated proactively on escalated service issues and any related adjustmentsProvided monthly and quarterly reports on network performance and presented via conference call, video teleconference or on-site… Show more Managed and escalated technical service issues for assigned business customer base across all operational entities for customers billing $100k or more per monthEnsured a partnership with the Regional Marketing Management Team, the Account Team and Business Care organizationsCommunicated proactively on escalated service issues and any related adjustmentsProvided monthly and quarterly reports on network performance and presented via conference call, video teleconference or on-site meeting Show less

Responsibilities included life cycle management of orders via coordination, tracking and managing the provisioning and installation of complex data and voice services across multiple networks. Also managed a team of 14 employees and served as escalation point, switched services subject matter expert, and point of contact with other internal organizations.Supported several special projects involving process improvement, additional skills for team members, and large voice installations.… Show more Responsibilities included life cycle management of orders via coordination, tracking and managing the provisioning and installation of complex data and voice services across multiple networks. Also managed a team of 14 employees and served as escalation point, switched services subject matter expert, and point of contact with other internal organizations.Supported several special projects involving process improvement, additional skills for team members, and large voice installations. Project Team Lead for First Citizen’s Bank & Trust, Adventist Health System and ECCI Long Distance Consortium projects. Show less

Project Managed over 20 projects with a development budget greater than $15,000,000Developed system software solutions and delivered seven weeks ahead of schedule to resolve issues documented over a three-year period by; Identified unique software update for an obsolete order entry system that reduced implementation period from six months to four weeksSuccessfully project managed customers and suppliers to resolve budget dispute, resulting in bringing project under budget by… Show more Project Managed over 20 projects with a development budget greater than $15,000,000Developed system software solutions and delivered seven weeks ahead of schedule to resolve issues documented over a three-year period by; Identified unique software update for an obsolete order entry system that reduced implementation period from six months to four weeksSuccessfully project managed customers and suppliers to resolve budget dispute, resulting in bringing project under budget by $192,000Presenter of Quarterly Operations Review to Vice President, Director, Group Manager, and peers providing project milestones, costs to-date, current status and outstanding deliverables to manage resource deploymentConducted analysis, implementation and management of telecommunications contract terms and conditions with customers and vendors to align with regulatory requirements and business objectives Show less