Cassandra Gross Email & Phone Number

United States

Renton, Washington, United States

--Successfully trained staff, both onshore and in India, and helped create a cohesive and integrated team that became experts in researching and resolving technical debt. Resulted in significant cost savings to the organization. Managed contract staff and built enduring customer relationships and partnerships.--Migrated 251 applications and 888 servers to Azure under a short deadline to close the Orangewood, CA, data center as part of the Providence and St Joe’s merger. --Researched, documented, and migrated applications and servers to Azure and other on-prem centers for Texas Grace Data Center closure. Worked with all levels of Grace staff, internal and external, to integrate applications into Providence domain. --Lead server forensics on over 1000 servers to identify applications and owners for migration planning off Nutanix infrastructure.--Evaluated applications for Windows 10 compatibility and came up with solutions for compatibility. Collaborated with application teams to streamline and validate new OS features. --Improved workflows by helping create processes that saved time and increased accuracy (2020 Sunset retirement project closure rate increased by 4x previous years).

Renton, Washington, United States

--Worked closely with the Portfolio Lead team to create an intake form that estimated resource hours, costs, and FTEs for new projects.--Ensured that new applications and upgrades came through proper intake thus preventing potential implementation problems by educating and working closely with all caretaker levels.--Worked closely with Service Line leads to understand projects in flight and provide mentoring and guidance. --Completed application intake feasibility, scope and forecasted new projects for high level resource and cost estimates, including new applications, changes and interfaces. --Represented applications for all large enterprise projects and worked closely with site directors, Portfolio Managers, and all levels of leadership. --Created standardized and repeatable processes to streamline and speed up the intake process to make operations more efficient. --Became an expert on applications and provided recommendations for rationalization and application road mapping.

Renton, Washington, United States

--Created and implemented a critical application recovery and disaster recovery plan for the main IT ticketing system for Washington State Swedish Health Services, which prevented a major loss of data and customer service when the application failed.--Resolved ongoing patient safety issue by successfully bringing necessary leaders to the table to get the Swedish Spacelabs upgrade underway. Project required careful negotiation between IS teams, Biomed and business leadership. Handed off the project when transitioned to Portfolio Lead Role (2016-2017). --Worked with the Sunset Team to assist in creating a new sunset process in the beginning of the Providence and Swedish integration. --Provided interim management of clinical, business, and custom applications and interfaces as necessary belonging to all Swedish Edmonds service lines at the time of the merger between Stevens Hospital and Swedish. Continued working with various Swedish departments to transfer or sunset applications.

--Designed SQL reporting server and database to merge data from multiple applications, including main health information system (HIS), surgery and medical records software; enabled ability to pull data from multiple applications into one file or report. Resulted in faster and more accurate data trending and reporting. This was used until early 2016.--Designed SQL reporting of outpatient core measures to meet JHACO hospital accreditation and Medicare compliance standards; created patient satisfaction reports to meet federal HCAHPS rules. Resulted in significant time savings by automating former manual processes.–Learned programming and assumed management of automated processes and third-party files after programmer's departure and became SME on data extraction in multiple systems; developed reputation for stepping up to learn and support multiple systems and processes without training.–Designed SQL reporting of outpatient core measures to meet JHACO hospital accreditation and Medicare compliance standards; created patient satisfaction reports to meet federal HCAHPS rules.

Bachelor Of Science, Business Administration

Education record

Education record