Cassandra Lee Email & Phone Number

- Proactively engages with customers to ensure smooth feature implementations and identifies growth opportunities.- Skilled in maintaining team KPIs through essential procedures: onboarding, training, feedback, coaching, and weekly departmental stand-ups.- Collaborates with SEMs across departments to implement full cycle feature release SOPs.- Responsible.

- Spearheaded the creation of a separate feature implementation SOP, reducing onboarding time and increasing feature adoption- Managed a rotating book of merchants for premium feature onboarding- Provided comprehensive customer support to all clients- Solely managed mobile app build/submission, customization (CSS), and training.- Enhanced team capabilities.

Oakville, Ontario, Canada

- Oversaw day-to-day operations of a $5 million store with 1000 daily customers, handling forecasting, business planning, and team leadership.- Managed a team of 25-50 employees, ensuring achievement of store forecasts and company objectives.- Proactively cultivated relationships with stakeholders and service providers, including AE District Managers.

- Served as Assistant Store Manager and Merchandise Manager, overseeing daily store activities, revenue goals, associate coaching, KPI monitoring, floor planning, and brand compliance.- Customized company documents to fit each store's unique layout and inventory.- Maintained visual standards and optimized business strategies based on seasonal variations.

- Shift supervisor, monitored the store and staff performance through KPIs- Provided coaching and feedback to store associates to improve performance and customer experience- Responsible for store financials and operations including closing and opening registers, completing bank deposits, submitting payroll, and staff scheduling.- Assisted in hiring.