Cassandra Lim Email & Phone Number

• Represent the Corporate Safety Office in conducting regular airport regulations, standards and quality audits and inspections to ensure compliance to international standards, improvement to company-wide airport safety processes and implementation of corrective or improvement actions. This resulted in the successful safe opening of Singapore Changi Airport’s third runway for operations in December 2020. • Management of audit investigations end-to-end, including scope definition meetings,… Show more • Represent the Corporate Safety Office in conducting regular airport regulations, standards and quality audits and inspections to ensure compliance to international standards, improvement to company-wide airport safety processes and implementation of corrective or improvement actions. This resulted in the successful safe opening of Singapore Changi Airport’s third runway for operations in December 2020. • Management of audit investigations end-to-end, including scope definition meetings, background research, investigative interviews, on-site observations, analysis, report preparation and debrief meetings with Management. • Development of company-wide audit and hazard findings tracking and trending analysis.• Establish and review corporate level safety policies, objectives, processes and documentation.• Lead Budget Controller for department annual budget planning exercise and monitoring of department spending and cost savings. Show less

Singapore

• Project Manager and Lead for the digital transformation and datalink of multiple airport systems (Airport Operations Centre System and SweetMini mobile application - aircraft parking stand/aircraft type compatibility, aircraft pushback procedures) into real-time operational web-based portal and mobile application for the airport community for enhanced airport capacity and security. This includes advocacy work with Airlines, Air Traffic Control and Ground Handling Agents on user requirements… Show more • Project Manager and Lead for the digital transformation and datalink of multiple airport systems (Airport Operations Centre System and SweetMini mobile application - aircraft parking stand/aircraft type compatibility, aircraft pushback procedures) into real-time operational web-based portal and mobile application for the airport community for enhanced airport capacity and security. This includes advocacy work with Airlines, Air Traffic Control and Ground Handling Agents on user requirements and switching to digital interfacing to drive more operational improvements.• Project Manager and Lead for the implementation of Air Traffic Flow Management (ATFM) within Changi Airport, including the development of new or enhanced Standard Operating Procedures in compliance to International Civil Aviation Organization (ICAO) standards and legal environment. Also represented CAG on the regional Asia-Pacific platform in collaboration with local government, Asia Pacific Air Navigation Service Providers (ANSPs), Airlines and Airports on ATFM planning framework and implementation in the ASEAN region.• Leading Airside Concept of Operations (CONOPS) in standardizing standard operating procedures and development of new policies and processes with current airside and airport operations such as aircraft parking stand allocation and contingency aircraft towing. • Developing, writing and implementation of airport flow policies and processes, identify process loopholes in collaboration with stakeholders for efficient and safe airport operations through benchmark studies, analysis and market research of major airport’s operations. • Successful preparation and fronting to the Regulator Civil Aviation Authority of Singapore (CAAS) on the successful re-certification of Changi Airport’s Aerodrome License in 2019 with nil audit findings for Airside Operations in the area of Aeronautical Data and Information Reporting. Show less

Singapore

• Assistant Project Manager on the implementation of Airport Collaborative Decision Making (ACDM) which involves airport wide system development and working with external partners on process change to reduce airport delays and interfacing with terminal operations for smooth airport flow for enhanced passenger experience. This produced quantifiable improvement to flight departure timings, including work optimization and efficiency (Awarded: Minister's Innovation Award "Merit" for Changi Airport… Show more • Assistant Project Manager on the implementation of Airport Collaborative Decision Making (ACDM) which involves airport wide system development and working with external partners on process change to reduce airport delays and interfacing with terminal operations for smooth airport flow for enhanced passenger experience. This produced quantifiable improvement to flight departure timings, including work optimization and efficiency (Awarded: Minister's Innovation Award "Merit" for Changi Airport Collaborative Decision-Making (ACDM) by Singapore Ministry of Transport (MOT). • Spearheaded successful negotiation and implementation of Service Level Agreement on Aeronautical Information Services (AIS) data exchange between Civil Aviation Authority of Singapore (CAAS) and Changi Airport Group (CAG) to achieve regulatory compliance.• Monitoring and reporting Changi’s efficiency metrics based on airline slots and developed a new data analytic framework for reporting of Changi Airport’ On Time Performance (OTP) and airport operational issues to enhance efficiency, capacity and airline departure OTP. This is in collaboration with key partners such as CAAS and Singapore Airlines. • Lead Secretariat, Facilitator and Subject Matter Expert for Changi Airport’s highest-level meeting on airport capacity and efficiency related issues, co-chaired by the CEO of CAG and Director-General of CAAS. Responsibilities include developing the agenda and materials, setting the direction of the meeting to Higher Management • Ambassador for the “ONE Gracious Changi” initiative, where the role of the Ambassador is to serve as a role model and catalyst in the airport community. Show less

Singapore

• Management reporting through integrating various financial, risk management, airline distribution aspects of operational data and reports for the Billing and Settlement Plan (BSP) and Cargo Accounts Settlement Systems (CASS).• Identifying and proposing new Airline Financial and Distribution reporting requirements and enhancements in order to track performance to achieve Board targets.• Preparation of yearly budget for whole Asia-Pacific region. Continuous monitoring of actuals versus… Show more • Management reporting through integrating various financial, risk management, airline distribution aspects of operational data and reports for the Billing and Settlement Plan (BSP) and Cargo Accounts Settlement Systems (CASS).• Identifying and proposing new Airline Financial and Distribution reporting requirements and enhancements in order to track performance to achieve Board targets.• Preparation of yearly budget for whole Asia-Pacific region. Continuous monitoring of actuals versus budgeted revenue and expenditure. Conduct forecasting and variance analysis of region’s revenue and expenses.• Execute on-time and accurate passenger and cargo airlines funds for South-West Pacific countries and Vietnam, achieving Board target of 99.95% on-time settlement of airline funds.• Employing Salesforce system to manage operational communications and tasks.• Employing SAP system to conduct procurement, budgeting and forecasting activities.• Managing company-wide events for employee welfare from planning to execution• Driving communication articles for IATA internal Asia-Pacific affairs• Stakeholder management by engaging member airlines for the Singapore Airshow 2014 as part of the committee (Awarded: Singapore Airshow 2015 Committee Certificate of Appreciation). Show less

Singapore

• Development of products to increase market penetration for travel and aviation industries. Includes marketing and sales of IATA’s Travel Industry Designator Service (TIDS) and ID Cards.• Working with Asia-Pacific Country Managers (including Australia and New Zealand) to build effective marketing campaigns and communication strategies via various channels for TIDS, IATA ID Card products. This includes travel agent engagement when rolling out products.• Undertook website administrative… Show more • Development of products to increase market penetration for travel and aviation industries. Includes marketing and sales of IATA’s Travel Industry Designator Service (TIDS) and ID Cards.• Working with Asia-Pacific Country Managers (including Australia and New Zealand) to build effective marketing campaigns and communication strategies via various channels for TIDS, IATA ID Card products. This includes travel agent engagement when rolling out products.• Undertook website administrative rights for IATA’s AgentExperience portal to edit and publish collaterals for travel industry suppliers.• Researching, consolidating and analyzing sales performance in order to report and gauge marketing effectiveness. Show less

Master’S Degree, Master Of Aviation Management

Thesis: Liberalization of the ASEAN Air Transport Industry and its Impact on Airports Revenue Growth

Bachelor’S Degree, Double Major In International Business And Human Resources

Activities and Societies: Volunteer Refugee Tutoring and Community Support Program (VORTCS), St Vincent De Paul Society, Brisbane..

Diploma With Merit, Real Estate Business

Activities and Societies: Community service in Chiang Mai, Thailand where role was a Volunteer, Secretary and Presenter. Also received.