Cassandra M. Email & Phone Number

Austin, Texas Metropolitan Area

➤ Strategically managing and coaching 4 trainers who are responsible for ensuring employee development at a high level.➤ Effectively launching new training programs for electronic health record upgrades to ensure departmental compliance.➤ Developing 20 job aids, training videos, and onsite training programs facilitate a successful launch of training programs.➤ Overseeing new employee orientation, healthcare compliance, leadership development, and customer service training.➤ Implementing micro-training models to keep up with industry best practices and reduce employe training fatigue.➤ Consistently implementing coaching sessions and mentorship programs to establish a culture of continuous learning.➤ Using performance reviews and skills gap analyses to identify training needs per department, team, and individual.➤ Crafting career plans, planning training programs based on business goals, and evaluating the results of learning courses.

Fort Worth, Texas

➤ Created health service improvements across 21 centers by serving as Press Ganey liaison and leading WebEx training.➤ Tracked performance results for statewide locations as well as managed 65+ employees across 7 different centers.➤ Hired/trained team members to meet business objectives and addressed performance gaps to increase staff retention.➤ Launched health service initiatives for gender-affirming care by creating training and developing operational processes.➤ Drove clinic productivity through analyzation of key quality metrics including patient visits and visit cycle duration.➤ Successfully researched and analyzed patient pay distribution across 6 family planning centers and 1 abortion center.➤ Continuously implemented strategies that facilitated growth, improved patient care, and promoted efficient practices.➤ Provided statements to the media, researched new directorial strategies, and identified opportunities for improvement.

Austin, Tx

➤ Oversaw staff relations at a clinic that aided 700 patients on a monthly basis with the highest volume across 21 centers.➤ Managed operational needs including inventory management, supply purchasing, and center performance evaluations.➤ Trained and managed a team of 10 health center assistants to ensure patient care and HIPAA processes were followed.➤ Effectively developed programs to promote healthy behaviors among patients and monitored quality of care provided.➤ Continuously conducted research on various health care issues to identify trends or opportunities for improvement.➤ Ensured all staff members were trained on best practices in patient care, infection control, and disease prevention.➤ Constructed weekly staff schedules for all employees while paying attention to individual staff member strengths.➤ Managed operating plans/budgets, observed emerging problems, and developed opportunities to improve operations.

Austin, Tx

Shelter Manager – 01/2015 to 12/2015Adoption Supervisor – 01/2013 to 12/2015 ➤ Oversaw shelter operations by creating staff schedules and developing SOPs for a shelter serving 10,000+ animals.➤ Researched industry trends to obtain buy-in from senior leaders which resulted a 20% revenue increase within a year.➤ Successfully promoted a supportive culture by creating new recruiting and onboarding strategies to attract top talent.➤ Cultivated strategic relationships with community partners and drove community awareness/impact opportunities.➤ Supervised animal behavior, created action plans to improve revenue, and launched employee recognition programs.➤ Promoted knowledge and access through inclusive adoption practices, resulting in improved revenue rates by over 10%.➤ Created an understanding and support of shelter goals, met internal standards for quality, and achieved adoption goals.➤ Efficiently processed staff members' time off requests to ensure there was adequate coverage in all areas of the shelter.

➤ Co-Store Manager – Ann Taylor – 2012 to 2013➤ Department Manager – Nordstrom – 2010 to 2012

Master Of Social Work - Msw

Activities and Societies: Member of Phi Kappa Phi

Bachelor Of Arts (B.A.), Theater And Education