Cassandra Martin Email & Phone Number

Indianapolis, IN, US

Lebanon, Indiana, United States

North Indy-Indianapolis, Indiana

• Manage day to day operations of the studio such as cleaning, equipment maintenance, and supplies. Greeted and checked in members to classes along with servicing member accounts as needed. Manage prospects and sales to.
• Reach out to local businesses setting up special events and cross promotion of the studio and their stores

Indianapolis, Indiana Area

• Supervised coordinators in Fitness, Group fitness, Childcare, Aquatics, and Guest Relations departments in daily operations for staff of 70. Monitored $3M budget and finances for multiple departments. Maintained.
• Provided CPR certification and safety procedures for staff of 140, ensuring all staff could respond to emergencies.
• Spearheaded biannual event… Show more Supervised coordinators in Fitness, Group fitness, Childcare, Aquatics, and Guest Relations departments in daily operations for staff of 70. Monitored $3M budget and finances for.
• Spearheaded biannual event planning by creating committees, holding teams accountable to complete projects / meet deadlines, and communicating to staff, resulting in successful member events that brought in revenue and.
• Promoted support staff to coordinator positions by mentoring to be effective with scheduling, staff management issues, and department operations. Show less

Indianapolis, Indiana Area

• Assisted with daily facility operations. Hired and managed guest services team of 16 and oversaw scheduling at 2 desks. Assisted with membership sales and new member integration when needed. Managed Children’s.
• Provided CPR certification and safety procedures for staff of 140 and maintained all building safety equipment, ensuring compliance with safety standards.
• Reduced staffing costs… Show more Assisted with daily facility operations. Hired and managed guest services team of 16 and oversaw scheduling at 2 desks. Assisted with membership sales and new member integration when.
• Reduced staffing costs at guest services desk by restructuring department schedules and incorporating cross-department training for support when needed.
• Created regular communication system that delivered information to members via monthly newsletter and other communication vehicles, increasing member engagement and interaction.
• Improved processes and procedures at guest services desk by creating an efficient environment conducive to providing excellent service.

Indianapolis, Indiana Area

• Hired and managed Children’s Services staff of 25. Created and maintained budget. Trained staff to ensure safety and security of children. Communicated with parents about upcoming programs and updates to childcare.
• Created system for payment of childcare which resulted in quick and easy check out for parents.
• Planned and coordinated events and programs for children and families, increasing exposure to department and engaging parents with children.
• Developed preschool… Show more Hired and managed Children’s Services staff of 25. Created and maintained budget. Trained staff to ensure safety and security of children. Communicated with parents about upcoming.
• Developed preschool enrichment program for children to attend that were already utilizing childcare, adding value to program and reinforcing service charge of childcare.
• Restructured children’s camp program by creating weekly themes, scheduling field trips, and adding more structure for counselors, resulting in a program that was comparable to local competition.

• Assisted in maintaining business balance sheet by inputting payments from clients and insurance companies. Contacted clients for payment collection, submitted insurance claims for services rendered, and completed.
• Promoted counselor’s book and helped increase sales by contacting book stores and scheduling signings.
• Contacted Insurance companies and completed verification process to become in-network provider, resulting in… Show more Assisted in maintaining business balance sheet by inputting payments from clients and insurance.
• Contacted Insurance companies and completed verification process to become in-network provider, resulting in enhanced coverage for clients, better payment for provider as well as exposure and advertising. Show less