Cassandra Martin Email & Phone Number

Indianapolis, In, Us

Lebanon, Indiana, United States

North Indy-Indianapolis, Indiana

Manage day to day operations of the studio such as cleaning, equipment maintenance, and supplies. Greeted and checked in members to classes along with servicing member accounts as needed. Manage prospects and sales to potential members by scheduling intro classes. Contact local businesses for corporate outreach increasing traffic into the studio.• Reach out to local businesses setting up special events and cross promotion of the studio and their stores

Indianapolis, Indiana Area

Supervised coordinators in Fitness, Group fitness, Childcare, Aquatics, and Guest Relations departments in daily operations for staff of 70. Monitored $3M budget and finances for multiple departments. Maintained facility AED, First Aid Kits and other safety standards. Oversaw daily operations in all departments and medical office building.• Provided CPR certification and safety procedures for staff of 140, ensuring all staff could respond to emergencies. • Spearheaded biannual event… Show more Supervised coordinators in Fitness, Group fitness, Childcare, Aquatics, and Guest Relations departments in daily operations for staff of 70. Monitored $3M budget and finances for multiple departments. Maintained facility AED, First Aid Kits and other safety standards. Oversaw daily operations in all departments and medical office building.• Provided CPR certification and safety procedures for staff of 140, ensuring all staff could respond to emergencies. • Spearheaded biannual event planning by creating committees, holding teams accountable to complete projects / meet deadlines, and communicating to staff, resulting in successful member events that brought in revenue and potential new members in a cost-effective manner. • Promoted support staff to coordinator positions by mentoring to be effective with scheduling, staff management issues, and department operations. Show less

Indianapolis, Indiana Area

Assisted with daily facility operations. Hired and managed guest services team of 16 and oversaw scheduling at 2 desks. Assisted with membership sales and new member integration when needed. Managed Children’s Programming Coordinator. Created and maintained guest services and children’s programming budgets. • Provided CPR certification and safety procedures for staff of 140 and maintained all building safety equipment, ensuring compliance with safety standards.• Reduced staffing costs… Show more Assisted with daily facility operations. Hired and managed guest services team of 16 and oversaw scheduling at 2 desks. Assisted with membership sales and new member integration when needed. Managed Children’s Programming Coordinator. Created and maintained guest services and children’s programming budgets. • Provided CPR certification and safety procedures for staff of 140 and maintained all building safety equipment, ensuring compliance with safety standards.• Reduced staffing costs at guest services desk by restructuring department schedules and incorporating cross-department training for support when needed. • Created regular communication system that delivered information to members via monthly newsletter and other communication vehicles, increasing member engagement and interaction.• Improved processes and procedures at guest services desk by creating an efficient environment conducive to providing excellent service.• Developed extensive training manual complete with policies and procedures for guest services desk and entire facility, resulting in consistent training across all departments that allowed staff to deliver best possible service to all members and guests. • Implemented “manager on duty” training program that enabled front-line staff to run facility smoothly and handle any situation when management could not be available. Show less

Indianapolis, Indiana Area

Hired and managed Children’s Services staff of 25. Created and maintained budget. Trained staff to ensure safety and security of children. Communicated with parents about upcoming programs and updates to childcare. • Created system for payment of childcare which resulted in quick and easy check out for parents. • Planned and coordinated events and programs for children and families, increasing exposure to department and engaging parents with children. • Developed preschool… Show more Hired and managed Children’s Services staff of 25. Created and maintained budget. Trained staff to ensure safety and security of children. Communicated with parents about upcoming programs and updates to childcare. • Created system for payment of childcare which resulted in quick and easy check out for parents. • Planned and coordinated events and programs for children and families, increasing exposure to department and engaging parents with children. • Developed preschool enrichment program for children to attend that were already utilizing childcare, adding value to program and reinforcing service charge of childcare. • Restructured children’s camp program by creating weekly themes, scheduling field trips, and adding more structure for counselors, resulting in a program that was comparable to local competition.• Formed detailed cleaning schedule and accountability system for all childcare staff, confirming safety and minimizing spread of germs or illness. Show less

Assisted in maintaining business balance sheet by inputting payments from clients and insurance companies. Contacted clients for payment collection, submitted insurance claims for services rendered, and completed general office work such as filing, organizing, and ordering. • Promoted counselor’s book and helped increase sales by contacting book stores and scheduling signings. • Contacted Insurance companies and completed verification process to become in-network provider, resulting in… Show more Assisted in maintaining business balance sheet by inputting payments from clients and insurance companies. Contacted clients for payment collection, submitted insurance claims for services rendered, and completed general office work such as filing, organizing, and ordering. • Promoted counselor’s book and helped increase sales by contacting book stores and scheduling signings. • Contacted Insurance companies and completed verification process to become in-network provider, resulting in enhanced coverage for clients, better payment for provider as well as exposure and advertising. Show less