Cassandra P. Email and Phone Number

• Extensive experience researching and answering service requests using the Service Request Management Tool (SRMT) concerning all Texas Service Center forms.• Provide timely response to customer inquiries concerning pending applications and petitions, change of address, and expedited requests.• Adjudication of several Immigration Forms to include I-765, I-131, I-130, I-140, I-824, I-102, I-485.• Grant or deny applications and petitions for immigration benefits based on electronic and/or paper applications/petitions by applying the rules of evidence, considering criminal activities and fraud, applying precedent decisions, and following USCIS policies.• Research, draft, edit, and finalize various standard communication vehicles, including: informational documents and reports, standard statements and paragraphs which address specific criteria or specific applications and petitions and letter templates that cover a broad range of national and local circumstances. • Write well-organized, logical, documents which cover essential issues that are clear, consistent with adjudicative standards and legislation, and are applicable to the facts of the case or communicate USCIS policies and procedures. • Process immigration applications and petitions using available electronic systems to verify numerous established data points.• Assist with maintaining file integrity and content to include file tracking, ordering, and shipping, and utilizing an electronic file tracking system such as RAILS.• Gather information using a variety of methods including document review and electronic systemschecks, etc. to make adjudicative decisions on immigration benefit applications/petitions.• Apply the rules of evidence and criminal procedure to protect the constitutional rights of theapplicant or petitioner, with appropriate consideration for the interest of the government. • Work independently with minimal supervision in a deadline-oriented environment.

Managed a team of 28 personnel in professional development, production efforts, and overall welfare. Maintained all logs, records and supply support, and management of physical assets and logistic support.• Expedited and received 4,000+ components totaling over $10M in the support, operation, maintenance, and logistics of 8 aircraft and 1,200 pieces of specialized equipment• Utilized logistical management techniques, supply procedures, technical publications, and automated data processing to conduct, reconcile and report Individual Material Readiness List (IMRL) assets inventories• Maintained record logs, files, and credit card purchases to ensure accountability of department funds during annual audits• Conducted interviews and completed background investigations to provide stability of new personnel; developed new processes for personnel evaluations to improve marked performance

Developed and instructed aviation operation training necessary to meet organizational requirements for 7,000 personnel across 37 diverse courses of instruction. • Established, revised, and reviewed policies, procedures, objectives, and design for staff members and students to eliminate barriers to mission accomplishments for the Department of Defense (DoD)• Mentored supervisors with direction regarding policies, procedures, and guidelines, resulting in increased operational readiness to 90%• Reviewed and processed travel claims for 350+ personnel to ensure all traveling staff received proper funds for trip essentials appropriately • Provided training in multiple areas, including Equal Opportunity, operational budgeting, and leadership to ensure adherence to organizations’ Standard Operating Procedures.

Prepared multiple detailed aircraft statuses and readiness reports to Maintenance Managers for daily decisions on proper prioritization of aircraft operation requirements. • Mentored and trained 87 Aviation Administrators and Material Control Managers in maintenance tasks, including scheduling maintenance activities and management of personnel and repair reports o Increased advancement of personnel by 58% and improved overall maintenance program assessment grades by 31%• Revamped the Technical Directive Program through development and implementation of new control, screening, and routing procedures for approximately 3,900 Technical Directives and 19 checks and balances.• Developed a reference library and training program to allow continued improvements of junior personnel knowledge, skills, and qualifications, resulting in a 61% increase in personnel advancement• Conducted preventative maintenance and upgrades to network, system and data availability, and information integrity o Implemented policies, technical procedures, and standards for preserving the integrity and security of data, reports, and network access

Oversaw a team of 15+ in the safe execution of 4,800+ flight hours with a 99% successful flight completion rate in support of 8 aviation training courses and fleet replacement team detachments. • Managed, reviewed, and prepared all Maintenance Control programs, logs, records, and technical data, resulting in zero discrepancies, and remained on-track for all work center programs• Orchestrated a robust training program that led to an increase in Plane Launch personnel qualification by 72%; improved operational flexibility and reduced fleet augment personnel requirements