Cassandra Peter Email & Phone Number

Warwickshire, England, United Kingdom

Warwickshire

Accountable for performance, programme management and business improvement on the Warwickshire, Coventry and Solihull Highway Maintenance Contract, ensuring Balfour Beatty secure available contract extensions and growth. Key responsibilities include:- Development of annual programme and plans in line with client expenditure and work schedules; ongoing management and reconciliation of these to reflect resource availability, changes to budget and forecast.- Production of full suite of reports to meet client and contractual requirements- Collation, analysis, interpretation and presentation of management information; project manage the necessary changes to ensure contractual and internal performance targets are met, and contract extensions awarded- Tender governance; review, input into and approve local tender opportunities at key milestones from expression of interest through to contract award- Identification, prioritisation and delivery of core improvement projects, ranging from process re-engineering to strategic change in order to improve operational and financial performance.

Warwickshire

Management of local tender opportunities from expression of interest through to contract award, including:- Ownership of the end-to-end bid and approvals process to ensure timely delivery of compliant and commercially sound bids - Value proposition, strategy, and solution development in line with commercial considerations and client priorities- Managing virtual teams and inputs from stakeholders across the business- Understanding and resolving complex technical, strategic and business issues- Producing professionally written, concise and compelling content to clearly articulate our value proposition and capabilities.

Warwickshire

Accountable for performance, compliance and business improvement on the Warwickshire, Coventry and Solihull Highway Maintenance Contract, ensuring Balfour Beatty secure available contract extensions. Key responsibilities include:- Ownership of contractual reporting mechanisms, including monitoring and production of a broad range of contract performance and management information adapted to suit specific requirements- Implementing a data-driven approach to decision making and performance management - Leading on process re-engineering projects to remove wastage and improve operational / financial performance.- Proactive identification of performance trends and project management of any necessary changes to ensure compliance and visibility.

United Kingdom

Focused on managing and delivering continuous improvement, innovation and most critically, sustainable change, I was accountable for ‘cradle to grave’ delivery of a change programme to drive forward quality, beginning from diagnostic analysis and remedial identification through to prioritisation and delivery of strategic objectives. Through engagement with Amey and Client employees at all levels and across multiple contracts, I built strong relationships and implemented changes to Quality Management which helped embed a culture of continuous improvement and best practice sharing into the account. Key responsibilities included:- Carrying out a deep dive to establish improvements to baseline performance against contract obligations and enable a changed focus to delivery of quality, compliance, performance and continuous improvement- Development of a risk based / output focussed quality assurance plan- Reviewing our IMS to ensure it is aligned to best practise - Working with the contract teams to ensure that they understand their responsibilities regarding quality, compliance and continuous improvement, and adopt a more proactive approach.

United Kingdom

One of a team of four people responsible for the development and implementation of a standard operating model within Amey’s Highways and Environmental Services divisions, delivering savings of over £5m. Focussing on people, processes and systems, we designed an operating model which delivered multiple benefits; ensuring standardised, streamlined and efficient operational delivery with a reduced operational cost base, it also provides bid teams with a best practice solution and competitive advantage in the marketplace. Specific responsibilities included:- Facilitating workshops and working closely with Account Directors and Operations to identify best practice, high priority issues and quick wins - Challenging and improving upon existing ways of working to create standard processes covering all aspects of operational activities including identification of work, planning, delivery and measurement- Developing performance metrics to enable data-driven decision making- Creating a standard organisational design, including new roles, job specifications and interview materials- Working with Bid Teams to ensure business improvement projects are accurately represented in tender submissions; presenting our USPs effectively.I have also played a key role in other business improvement initiatives, including the management of a Customer Service review on a large PFI contract. Liaising closely with the Client to ensure a collaborative approach, I succesfully identified a number of improvements to significantly enhance the customer experience.

Oxford, United Kingdom

Following successful completion of the Graduate Leadership Programme, I was offered a permanent role in the bid team. Many of my responsibilities remained the same, although I was given greater accountability and also became more involved with Client-facing aspects of the bidding process, such as business development meetings and competitive dialogue. I also took on a key role implementing new ways of working on contracts acquired through successful tenders and the acquisition of Enterprise. This involved supporting individuals who were concerned about change, including first generation TUPE staff.

Oxford, United Kingdom

A member of the core bid team on the £1.2bn IOW Highways PFI tender, I was responsible for:- Working with estimators and operational leads to establish a commercially viable and attractive solution which met the specification- Writing, reviewing and editing bid content; offering constructive feedback to further enhance the service offering- Coordinating the development of operational solutions, plans and strategies; setting realistic objectives and ensuring deadlines were met- Providing ad hoc support to the Bid Manager, Bid Director and LG Exec - Using GIS to collate, analyse and interrogate asset data and produce maps for inclusion in method statements and Client dialogue sessions.

Oxford, United Kingdom

Leading on the key elements of two major HR projects, I was responsible for:- Managing the day to day aspects of a major pension consultation project affecting over 2,300 employees, including communication, queries and producing guidance for frontline HR teams- Working with IT consultants to develop and implement an HR Self Service system to meet business needs, including UAT and training- Producing documents to support use of the new system, including process maps and step-by-step guides for front line and back office staff.

Oxford, United Kingdom

Accountable for managing and delivering a project to identify the potential to reduce debt and improve cash flow across Amey. Key responsibilities included:- Engaging with stakeholders and using influencing techniques to ensure buy in from individuals at all levels of the business - Analysing financial data across all divisions and producing detailed summaries and highlight reports for presentation to the Exec team- Business process mapping; identifying opportunities to streamline and improve efficiency across the credit management function- Facilitating sessions with MDs and FDs to review debt in their divisions- Leading a review of the credit management systems and compiling a business case outlining the proposal to purchase new software.At project close, I highlighted the potential to increase available cash by approximately £7m per month; escalation of the project closure report resulted in a parent company audit to agree future measures.

Herefordshire

I was involved in a number of projects on this Highways MAC contract to provide me with an understanding of the business, our services and customer needs, including:- Composition of entries for several national awards, working with senior members of the Client team to develop robust, collaborative submissions- Evaluating key plans and strategies; challenging the existing approaches and suggesting improvements- Project managing a review of internal communications; identifying areas of weakness, and proposing solutions.