Focused on the growth and expansion of 7RiverLabs, the diagnostic arm of 54gene.Drive delivery of revenue targets for the diagnostics business and maintain key organizational points of contact, to support, foster, and grow client relationships..Driving Lab to Lab, Lab to Hospitals and Lab to Doctor business..Liase with HMO's to provide quality healthcare service to the enrolee's.Cross functional collaboration to increase demand for advanced and specialist tests..Driving partnerships, collaborations and sales with major stakeholders and Key opinion Leaders in the Hospital & HealthCare Space.

▪ Communicate with customers through various 54gene channels (chat, phone and email)▪ Manage the platforms as it relates to resolving customer issues (ticket opening)▪ Provide a first step resolution of customer-related issues as it relates to Diagnostics platforms issues (consumers and providers)▪ Keep record of customer interactions, transactions, comments and complaints▪ Escalate issues to various departments and coordinate the implementation of corrective measures related to Diagnostics platforms (consumers and providers ▪ On an ongoing basis, generate insights that guide and improve 54gene’s image amongst consumers▪ Provide feedback to various departments on the efficiency of the customer service process▪ Ensure customer satisfaction and provide professional customer support▪ Maintain a positive, empathetic and professional attitude toward customers at all time▪ Periodically survey customers to identify customers perception on 54gene’s strengths and opportunities in the Diagnostics market in Nigeria▪ Respond promptly to customer inquiries and provide customer service levels within the framework of 54gene.