-Proactive problem solving, demonstrating initiative & innovation-Leadership in business development and team management-Strong interpersonal & customer service expertise-Driving product innovation and program automationProduct/Project Management•Developed clear product requirements (market and customer perspective)•Client product development and enhancement•Coordinated all aspects of client's project development to fulfillment•Developed marketing programs and products for clients and reduce time and cost internally Account Management•Developed pricing strategies to reduce costs and increase profit margin•Facilitated growth of major accounts by winning proposals and upselling•Worked closely with the sales teams to individualize product opportunities•Provided solutions to customers within scope of project and within budgetTeam Management•Established/monitored budgets and inventory to produce cost reduction•Working in an ISO environment, documented and implemented streamline operating procedures•Manager of sales support team reporting to the president•Developed team for design through finished product, selecting optimum software and/or production methodsBusiness Leadership and Development•Provided leadership in developing business plans and business development•Developed and maintained business rules, processes and procedures•Lead business meetings with sales and production to perform qualitative and quantitative research with existing customers and potential prospects•Created and implemented an in-house video suite, to capitalize return on video editing and DVD production•Managed team, provided leadership and direction for order processing, inventory control, marketing and customer service and production•Managed a process improvement team encompassing revisions of business standards across all 12 locations•Key player in growth of business through marketing and networking which was instrumental in creating a solid customer base-Strong interpersonal & customer service expertise-Sourcing, qualifying and managing suppliers