Cassandra West Email and Phone Number

Partnering with GM to address hiring needs of large retailer with full cycle recruitment. Successfully implemented recognition and engagement to a team of 100+. Maintained open door policy and supported employees with continual communication. Advised on merit increases and promotions. Store level representative during court proceedings. Assisted employees with leave and benefit process. Weekly payroll submission and corrections. Maintained store audits for safety and hazardous materials. Well-versed in Coupa ordering and maintenance of invoices for P&L tracking. Selected for stretch assignments to include new store opening teams, assisting with large scale orientations, hiring events, and performing drug screenings on large scale. Coordinating leave process and return from leave with employees. Addressing benefit question at the store level and facilitating communication between employee and leave department.

Working in a mid-sized financial institution providing retail support for daily customers and prospective clients. Providing full customer service through financial software, attention to detail, cash handling, preparation of paperwork, and knowledge of financial products.

Contributed to organization by answering incoming phone calls in order to direct calls or solve customer issues, addressed customer complaints and general inquiries, and maintained attention to detail while submitting reports and follow ups.

• Handled the clashing of many different personalities and provided conflict resolution in a fair manner.• Provided pre-planned educationally developing activities for children. • Time-management and self-reliance skills were developed further in order to complete house work, errands, planning outings, and the addition of coursework.

• Efficient in many tasks simultaneously, including answering phones, assisting customers, entering in the defective product, and maintaining two sections of soft lines.• Assisted in the stocking of merchandise and distributing advertisements.• Responsible for training current team members in the operation of a new phone and computer systems.

• Provided a personalized customer experience• Maintained a detail oriented description of customer requests• Handled accidents and complaints in the dining room

• Maintained clear verbal communication with co-workers and positive attitude• Obtained novice knowledge of table side wine service• Provided an upscale dining experience to parties as large as twenty