Cassandra Reed

Cassandra Reed Email and Phone Number

Teleservices /Email Representative/Live Chat/Social Media Customer Service Advocate @ Rockwall ISD
rockwall, texas, united states
Cassandra Reed's Location
Royse City, Texas, United States, United States
Cassandra Reed's Contact Details

Cassandra Reed work email

Cassandra Reed personal email

n/a
About Cassandra Reed

Billing for over 13+ years, team lead, billing supervisor, customer service, data entry, computer knowledge, word, excel, powerpoint, outlook, and enjoy training others.Searching for a job that I can be able to use the knowledge that I have and to also be able to broaden my knowledge with new and exciting things in a great atmosphere. I learn very easily and enjoy jobs with a challenge to them. Specialties: Knowledge of all kinds of insurance for over 13+ years , Customer Service and Supervisory. Working remotely for 5 years now. Please note I am not interested at this time in financial or companies such as Prime America or businesses where I have to try and seek people to join me in order to make money. Been there and done that before and wasn't my cup of tea. Thanks for understanding.

Cassandra Reed's Current Company Details
Rockwall ISD

Rockwall Isd

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Teleservices /Email Representative/Live Chat/Social Media Customer Service Advocate
rockwall, texas, united states
Website:
rockwallisd.com
Employees:
1034
Cassandra Reed Work Experience Details
  • Rockwall Isd
    On Site Coordinator-Rock Program
    Rockwall Isd Aug 2022 - Present
    United States
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  • Omni Interactions
    Customer Service Advocate (Phone, Live Chat, Email, Video Chat, Social Media Advocate)
    Omni Interactions Nov 2021 - Present
    Remote
    Multitask to complete incoming requests via live chats, emails, video chats, social platforms and phones while using double computer screens Actively listen to customers, taking their request for product or services. Developed/ presented customer service solutions and suggest additional items Ability to communicate clearly and professionally in a written format as well as verbally. Provided information to the customer and placed appropriate documentation in system indicating the actions taken Ensure proper security procedures are followed on all customer interactions. Met or exceeded scorecard requirements for productivity, schedule adherences, quality and attendance. Assist supervisor by working on different projects as needed Attending to all customer queries, concerns and comments posted to the company’s social media platforms.Assist with working on Backorder/Over allocated (OA) Order Reconciliation Report
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  • D&D Entertainment
    Mobile Dj Co Manager With Dee Reed
    D&D Entertainment Jan 1996 - Present
    Worldwide
    Provide music and entertainment for company functions, school functions such as basketball games, soccer tournaments etc, wedding receptions, birthdays, providing all types of music R&B hip hop techno jazz country rock we are here to please you with excellent prices, and we do travel. Contact and follow up with clients before scheduled events. Return any phone calls and handle all concerns professionally. Create invoices and contracts to send to potential clients. Book travel arrangements when needed. Promote on social media platforms.
  • Royse City Isd
    On Site Edp Manager
    Royse City Isd Aug 2017 - May 2022
    United States
    Competently keeps records and confidentially, creates management reports, maintains filing system, and answers multi-line phone system.Responsibly manages the office’s financial books, issues checks to employees, and uses computer-based tuition program to monitor overdue payments and credits to students’ accounts. Assists Director in selecting new hires by attending interviews and offering decision-making input.Ensures that building meets or exceeds environmental, health, safety, and fire regulations.Assists the director in gathering and creating engaging activities for students from ages five to eleven.
  • Harte Hanks
    Teleservices Representative 2 Remotely At Harte Hanks
    Harte Hanks Sep 2020 - Sep 2021
    Remote
    Competently keeps records, creates management reports, maintains filing systems, and answers multi-line phone systems providing empathetic resolution and being passionate.Identifies and resolved customers issues and grievances via phone and email.Manages multitasking items and demonstrates advanced problem-solving skills.Proven ability to deescalate discontented customers and provide satisfactory service. Competently uses basic computer skills to troubleshoot issues; Answers calls in a timely manner and quickly adapts to frequent changes. Answer calls that had to be escalated to a supervisor.Ensures that documentation is complete and correctly entered to the system with limited errors.Meets and exceeds program metrics including quality and customer satisfaction.
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  • Key Staffing
    Seasonal Tier 1 Technical Phone Support Agent
    Key Staffing Apr 2020 - Sep 2020
    Carrollton, Texas, United States
    Competently keeps records, creates management reports, maintains filing systems, and answers multi-line phone systems. Identifies and resolves customers issues and grievances. Manages multitasking items and demonstrates advanced problem-solving skills. Proven ability to deescalate discontented customers and provide satisfactory service. Competently uses basic computer skills to troubleshoot issues; Answers calls in a timely manner and quickly adapts to frequent changes. Using Cisco, Slack, Salesforce, Avaya, Outlook, MS Teams, etc. Ensures that documentation is complete and correctly entered to the system.
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  • Royse City Independent School District
    Edp Site Assistant Manager
    Royse City Independent School District Apr 2017 - Aug 2017
    Royse City Tx
    Practices excellent customer service, supervision and administrative skills.Updates books and ensures payments are made and posted correctly.Informs parents of any balances that need to be paid, takes payments, and issues receipts.Ensures overall responsibility and supervision of staff and kids on campus.Counsels parents on any incidents that may happen to their child or behavioral issues
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  • Royse City Independent School District
    Edp Site Teacher
    Royse City Independent School District Aug 2016 - Apr 2017
    Royse City, Texas
    Work before an after-school care program. Assist with homework as needed. Provided hands on activities to supplement and reinforce their classroom instructions on subject. Supervise students emotionally an protect each individual from harm's way. Enforce playground and campus behavior Administer first aide to students as needed a document all injuries. Receive parents' payments and log a give receipts/ open and close daily. Report any concerns to the director as well as parents Assist the campus manager and does her job when she has to be out.
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  • Lone Star Pharmacy
    Billing Supervisor
    Lone Star Pharmacy Oct 2008 - Jan 2011
    Supervised billers for long-term care pharmacy, including schedules and performance reviews. Handled incoming calls regarding billing, past due accounts, and health insurance claims status.Followed up on payment arrangements and provided reports to accounts receivable department. Reviewed accounts to ensure medical coding and transactions were handled in a timely manner. Trained biller on imaging software, preparing reports, and creating monthly billing statements.
  • Lone Star Pharmacy
    Billing Specialist Iii
    Lone Star Pharmacy Jun 2006 - Oct 2008
    Reliably completed billing for long term care facilities; prepared and sent monthly statements.Verified insurance plans, made collection calls, and completed monthly spreadsheets.Coordinated the training of new employees on company software and other job duties.Verified patient insurance plans and correctly coded all pharmacy services to ensure payment.Acted as a resource person for software issues and assisted supervisor with special projects.
  • Kindred Pharmacy
    Facility Biller/Admissions Clerk
    Kindred Pharmacy 2005 - 2006
    Reliably completed billing for long term care facilities; prepared and sent monthly statements.Verified insurance plans, made collection calls, and completed monthly spreadsheets.Coordinated the training of new employees on company software and other job duties.Verified patient insurance plans and correctly coded all pharmacy services to ensure payment.Acted as a resource person for software issues and assisted supervisor with special projects.
  • Prudential Insurance Co
    Billing Specialist
    Prudential Insurance Co 1992 - 1995
    Jacksonville, Florida, United States
    Strong communication, including writing, speaking and active listeningGreat customer service skills, including interpersonal conversation, patience and empathyGood problem-solving and critical thinking skillsIn-depth knowledge of industry best practicesBasic math, bookkeeping and accounting skillsOrganization, time management and prioritization abilitiesAbility to be discreet and maintain the security of patient or customer information Effective computer skills to input to use bookkeeping and account management software in a timely and efficient mannerUnderstanding of industry-specific policies, such as HIPAA regulations for health care

Cassandra Reed Education Details

Frequently Asked Questions about Cassandra Reed

What company does Cassandra Reed work for?

Cassandra Reed works for Rockwall Isd

What is Cassandra Reed's role at the current company?

Cassandra Reed's current role is Teleservices /Email Representative/Live Chat/Social Media Customer Service Advocate.

What is Cassandra Reed's email address?

Cassandra Reed's email address is re****@****bal.net

What is Cassandra Reed's direct phone number?

Cassandra Reed's direct phone number is +197263*****

What schools did Cassandra Reed attend?

Cassandra Reed attended Texas A&m University-Commerce, Devry University, Florida Community College At Jacksonville, Hillsborough Community College, William M Raines High School.

Who are Cassandra Reed's colleagues?

Cassandra Reed's colleagues are Jennifer Simanek, Risd-Edith Davis, Cathryn Williams, Jo Biggers, Alejandra Martinez, Tim Lyssy, Ra, Jamie Basham.

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