Cassandra Reed Email & Phone Number

United States

Remote

Multitask to complete incoming requests via live chats, emails, video chats, social platforms and phones while using double computer screens Actively listen to customers, taking their request for product or services. Developed/ presented customer service solutions and suggest additional items Ability to communicate clearly and professionally in a written format as well as verbally. Provided information to the customer and placed appropriate documentation in system indicating the actions taken Ensure proper security procedures are followed on all customer interactions. Met or exceeded scorecard requirements for productivity, schedule adherences, quality and attendance. Assist supervisor by working on different projects as needed Attending to all customer queries, concerns and comments posted to the company’s social media platforms.Assist with working on Backorder/Over allocated (OA) Order Reconciliation Report

Worldwide

Provide music and entertainment for company functions, school functions such as basketball games, soccer tournaments etc, wedding receptions, birthdays, providing all types of music R&B hip hop techno jazz country rock we are here to please you with excellent prices, and we do travel. Contact and follow up with clients before scheduled events. Return any phone calls and handle all concerns professionally. Create invoices and contracts to send to potential clients. Book travel arrangements when needed. Promote on social media platforms.

United States

Competently keeps records and confidentially, creates management reports, maintains filing system, and answers multi-line phone system.Responsibly manages the office’s financial books, issues checks to employees, and uses computer-based tuition program to monitor overdue payments and credits to students’ accounts. Assists Director in selecting new hires by attending interviews and offering decision-making input.Ensures that building meets or exceeds environmental, health, safety, and fire regulations.Assists the director in gathering and creating engaging activities for students from ages five to eleven.

Remote

Competently keeps records, creates management reports, maintains filing systems, and answers multi-line phone systems providing empathetic resolution and being passionate.Identifies and resolved customers issues and grievances via phone and email.Manages multitasking items and demonstrates advanced problem-solving skills.Proven ability to deescalate discontented customers and provide satisfactory service. Competently uses basic computer skills to troubleshoot issues; Answers calls in a timely manner and quickly adapts to frequent changes. Answer calls that had to be escalated to a supervisor.Ensures that documentation is complete and correctly entered to the system with limited errors.Meets and exceeds program metrics including quality and customer satisfaction.

Carrollton, Texas, United States

Competently keeps records, creates management reports, maintains filing systems, and answers multi-line phone systems. Identifies and resolves customers issues and grievances. Manages multitasking items and demonstrates advanced problem-solving skills. Proven ability to deescalate discontented customers and provide satisfactory service. Competently uses basic computer skills to troubleshoot issues; Answers calls in a timely manner and quickly adapts to frequent changes. Using Cisco, Slack, Salesforce, Avaya, Outlook, MS Teams, etc. Ensures that documentation is complete and correctly entered to the system.

Royse City Tx

Practices excellent customer service, supervision and administrative skills.Updates books and ensures payments are made and posted correctly.Informs parents of any balances that need to be paid, takes payments, and issues receipts.Ensures overall responsibility and supervision of staff and kids on campus.Counsels parents on any incidents that may happen to their child or behavioral issues

Royse City, Texas

Work before an after-school care program. Assist with homework as needed. Provided hands on activities to supplement and reinforce their classroom instructions on subject. Supervise students emotionally an protect each individual from harm's way. Enforce playground and campus behavior Administer first aide to students as needed a document all injuries. Receive parents' payments and log a give receipts/ open and close daily. Report any concerns to the director as well as parents Assist the campus manager and does her job when she has to be out.

Supervised billers for long-term care pharmacy, including schedules and performance reviews. Handled incoming calls regarding billing, past due accounts, and health insurance claims status.Followed up on payment arrangements and provided reports to accounts receivable department. Reviewed accounts to ensure medical coding and transactions were handled in a timely manner. Trained biller on imaging software, preparing reports, and creating monthly billing statements.

Reliably completed billing for long term care facilities; prepared and sent monthly statements.Verified insurance plans, made collection calls, and completed monthly spreadsheets.Coordinated the training of new employees on company software and other job duties.Verified patient insurance plans and correctly coded all pharmacy services to ensure payment.Acted as a resource person for software issues and assisted supervisor with special projects.

Reliably completed billing for long term care facilities; prepared and sent monthly statements.Verified insurance plans, made collection calls, and completed monthly spreadsheets.Coordinated the training of new employees on company software and other job duties.Verified patient insurance plans and correctly coded all pharmacy services to ensure payment.Acted as a resource person for software issues and assisted supervisor with special projects.

Jacksonville, Florida, United States

Strong communication, including writing, speaking and active listeningGreat customer service skills, including interpersonal conversation, patience and empathyGood problem-solving and critical thinking skillsIn-depth knowledge of industry best practicesBasic math, bookkeeping and accounting skillsOrganization, time management and prioritization abilitiesAbility to be discreet and maintain the security of patient or customer information Effective computer skills to input to use bookkeeping and account management software in a timely and efficient mannerUnderstanding of industry-specific policies, such as HIPAA regulations for health care

Masters Degree, Organizational Leadership, 3.3

Associate Of Science - As, Health Information/Medical Records Technology/Technician, 3.4

Health Information/Medical Records Technology/Technician

Computer Programming

Diploma