Cassandra Nelson, Mba Email & Phone Number

Columbia, South Carolina, United States

Columbia, South Carolina

Columbia, South Carolina Area

Columbia, South Carolina

Columbia, South Carolina

• Use Banner, BDMS, College Net, Content Manager and GMS to download, process and update online student applications and check incoming documents in Application Inventory.• Backup for front desk coverage, greeting and helping prospective and current students with information requests• Directing incoming calls and visitors to the correct programs and coordinators• Update Excel spreadsheets with forms used on a daily basis by office staff• Work with Program Coordinators and departments to get holds lifted off of student accounts• Open and sort incoming mail and faxes• Process, input and code transcripts in school's internal systems• Check transcripts to match up with incoming applications to complete files• Research Teacher Certifications by state for applications• Work with international students to review transcripts and Degree Certifications for acceptance• When necessary verify if Graduate Assistantship coding is correct in system with GA Coordinator• Inform students and staff of requirements for summer GA enrollment• Recruiting on local college campus for Graduate School• Set up appointments for Assistant Dean • Download applications and letters of recommendations for prospective students• Build files in school's internal systems for individual department review of incoming students• Part of the International Friendly Zone and the LGBTQ Safe Zone• Help train incoming administrative staff• Maintain front office and hallway appearance

Columbia, South Carolina Area

•Answered phones and responded to emails about the school and programs•Front desk coverage, greeting and helping prospective and current students with information requests•Directed incoming calls and visitors to the correct programs and coordinators•Updated Excel spreadsheets with forms used on a daily basis by office staff•Opened and sorted incoming mail and faxes•Maintained front office and hallway appearance•Processed, inputted and coded transcripts into GMS•Checked transcripts to match up with incoming applications •Used Banner, BDMS, College Net, Content Manager and GMS to download, process and update online student applications and check incoming documents in Application Inventory.•Researched Teacher Certifications by state for applications•Accepted LinkedIn connections for Graduate School•Worked with international students to review transcripts and Degree Certifications for acceptance•When necessary verified if Graduate Assistantship coding is correct in system with GA Coordinator•Informed students and staff of requirements for summer GA enrollment•Develop correspondence to reinstate the African American(AFAM) Partnership Board•Coordinated meetings and outings for AFAM Board•Compiled information to maintain on the AFAM Board website•Worked with Department Director to coordinate donations from members•Created policy and procedures for the Booker T. Washington Auditorium•Created flyers for AFAM courses to increase class enrollment

Charlotte, North Carolina Area

• Collaborate with Loss Mitigation Negotiators and CRM’s to collect documentation from customers in order to process files and ensure loans are serviced in a timely manner• Have an understanding of the departments operations and the functions of the other business groups with the business unit• Process Trial Payment Plans and Permanent Manual Modification Loan Terms for borrowers• Ensure quality service and effective, efficient operational support for the assigned area’s internal business partners and external customers• Knowledge of the processes and procedures and able to identify and implement new procedures• Working in CRM Tool and ensuring activities are updated and tasks are created for CRM’s to retrieve documents from customers• Working in the Home Saver, LAMP, LMA systems to view and document notes for all groups in the unit to view and understand as the file goes through processing• Using iPortal, Urban, and Stewart systems to retrieve documentation sent in by the borrower• Utilize U/W Guidelines and Job Aids to verify procedures and documents needed for files• Reviewing documents for Default and Imminent Default loans to verify completeness and accuracy

Charlotte, North Carolina Area

• Worked independently and with various departments and supervisors to problem solve issues on business accounts• Analyzed business accounts to recommend products to customers to increase their business productivity• Assisted customers with missing deposits, photocopies, and verification letters for accounts• Created Customer Access Numbers for Wachovia accounts• Worked with customers from Wachovia to get them acclimated with the transition to Wells Fargo• Trained incoming phone bankers to work with customers• Proficient in the following banking systems; CIV, Einstein, CIW.net, BCS, SVP, IRW, Hogan, and Emerald systems• Organized team outings and C.A.R.E Committee events• Created team awards and certificates for team members as the Team Morale Builder

Charlotte, North Carolina Area

• Coordinated with customers to close on refinancing of their home mortgages• Corresponded with title companies and banks to obtain information needed to close out loans• Verified and calculated insurance amounts and coverage for properties• Confirmed fraud issues from credit reports with customers and inputted information into files• Used Polaris, MPOS, and MLS systems to send and input information for customers• Sent commitment packages out to customers• Coordinated online closings with title company for customers• Consolidated closed loans with closing packages once received in the closing department• Verified employment and rental history for customers before closing• Worked with loan officers and processors to expedite closings

Charlotte, North Carolina Area

• Contacted cold and warm leads to take applications for refinancing• Developed relationships with customers and analyzed their present financial situations and restructured their budgets to better benefit the customer• Examined titles and appraisals once received in house• Corresponded with title companies, banks, employers, landlords and insurance companies to process loans• Thoroughly explained and mailed commitment packages out to customers• Constructed Fixed Rate Mortgages for customers between 5 and 30 years• Advised customers on how to increase credit scores in order to qualify for future refinancing opportunities• Built mortgage terms for customers to get them out of foreclosure, Adjustable Rate and Interest Only loans, cutting terms by 25%, and consolidated bills

Burlington, New Jersey

• Designed expressive tee shirts​​​• Created and did maintenance on website• Purchased materials for the company• Manually heat-pressed each individual design on tees• Created catalog of products• Made key chain with various expressive sayings• Created logo and stationary for the company• Worked with customers to create individualized products

Greater Philadelphia Area

• Processed personnel actions for department employees and managers, including promotions, termination and retirement, wage increases, bonuses, awards, and position recruitment• Managed timekeeping and time adjustments for the department managers and personnel• Maintained and updated various staffing reports including Overtime Payroll reports• Purchased office supplies for a department, consolidated and reconciled credit card statements and budget spreadsheets• Acted as a liaison between upper and lower management, including controlling assignments and responses to and from management• Served as a Correspondence Examination Technician, processing taxpayer correspondence• Trained employees on various methods of processing and bundling tax forms for the new tax year• Organized and coordinated tax forms with returned correspondence• Activated taxpayers’ returns for processing in the new tax season• Generated departmental inventory reports• Located and retrieved misplaced files for tax examiners’ use• Processed closed cases for archiving

Trenton, New Jersey

• Launched and operated this family-owned retail apparel store, overseeing all daily operations• Performed all Accounts Payable and Account Receivable procedures• Managed all aspects of inventory maintenance• Liaised with suppliers and purchased all store merchandise• Developed, created, and implemented all floor merchandising and visual displays• Acted as a Customer Service Representative, resolving customer problems and issues• Created Excel spreadsheets for inventory and Accounts Payable

Bachelor Of Business Administration (Bba), Marketing

Activities and Societies: 1992 Homecoming Committee, Kappa Kappa Psi Lovenote Organization-Treasurer, Marketing Association

Master Of Business Administration Degree(Mba), Global Management