Cassandra Nelson, Mba Email & Phone Number

Columbia, South Carolina, United States

Columbia, South Carolina

Columbia, South Carolina Area

Columbia, South Carolina

Columbia, South Carolina

• Use Banner, BDMS, College Net, Content Manager and GMS to download, process and update online student applications and check incoming documents in Application Inventory.
• Backup for front desk coverage, greeting and helping prospective and current students with information requests
• Directing incoming calls and visitors to the correct programs and coordinators
• Update Excel spreadsheets with forms used on a daily basis by office staff
• Work with Program Coordinators and departments to get holds lifted off of student accounts
• Open and sort incoming mail and faxes

Columbia, South Carolina Area

• Answered phones and responded to emails about the school and programs
• Front desk coverage, greeting and helping prospective and current students with information requests
• Directed incoming calls and visitors to the correct programs and coordinators
• Updated Excel spreadsheets with forms used on a daily basis by office staff
• Opened and sorted incoming mail and faxes
• Maintained front office and hallway appearance

Charlotte, North Carolina Area

• Collaborate with Loss Mitigation Negotiators and CRM’s to collect documentation from customers in order to process files and ensure loans are serviced in a timely manner
• Have an understanding of the departments operations and the functions of the other business groups with the business unit
• Process Trial Payment Plans and Permanent Manual Modification Loan Terms for borrowers
• Ensure quality service and effective, efficient operational support for the assigned area’s internal business partners and external customers
• Knowledge of the processes and procedures and able to identify and implement new procedures
• Working in CRM Tool and ensuring activities are updated and tasks are created for CRM’s to retrieve documents from customers

Charlotte, North Carolina Area

• Worked independently and with various departments and supervisors to problem solve issues on business accounts
• Analyzed business accounts to recommend products to customers to increase their business productivity
• Assisted customers with missing deposits, photocopies, and verification letters for accounts
• Created Customer Access Numbers for Wachovia accounts
• Worked with customers from Wachovia to get them acclimated with the transition to Wells Fargo
• Trained incoming phone bankers to work with customers

Charlotte, North Carolina Area

• Coordinated with customers to close on refinancing of their home mortgages
• Corresponded with title companies and banks to obtain information needed to close out loans
• Verified and calculated insurance amounts and coverage for properties
• Confirmed fraud issues from credit reports with customers and inputted information into files
• Used Polaris, MPOS, and MLS systems to send and input information for customers
• Sent commitment packages out to customers

Charlotte, North Carolina Area

• Contacted cold and warm leads to take applications for refinancing
• Developed relationships with customers and analyzed their present financial situations and restructured their budgets to better benefit the customer
• Examined titles and appraisals once received in house
• Corresponded with title companies, banks, employers, landlords and insurance companies to process loans
• Thoroughly explained and mailed commitment packages out to customers
• Constructed Fixed Rate Mortgages for customers between 5 and 30 years

Burlington, New Jersey

• Designed expressive tee shirts​​​
• Created and did maintenance on website
• Purchased materials for the company
• Manually heat-pressed each individual design on tees
• Created catalog of products
• Made key chain with various expressive sayings

Greater Philadelphia Area

• Processed personnel actions for department employees and managers, including promotions, termination and retirement, wage increases, bonuses, awards, and position recruitment
• Managed timekeeping and time adjustments for the department managers and personnel
• Maintained and updated various staffing reports including Overtime Payroll reports
• Purchased office supplies for a department, consolidated and reconciled credit card statements and budget spreadsheets
• Acted as a liaison between upper and lower management, including controlling assignments and responses to and from management
• Served as a Correspondence Examination Technician, processing taxpayer correspondence

Trenton, New Jersey

• Launched and operated this family-owned retail apparel store, overseeing all daily operations
• Performed all Accounts Payable and Account Receivable procedures
• Managed all aspects of inventory maintenance
• Liaised with suppliers and purchased all store merchandise
• Developed, created, and implemented all floor merchandising and visual displays
• Acted as a Customer Service Representative, resolving customer problems and issues

Bachelor Of Business Administration (Bba), Marketing

Activities and Societies: 1992 Homecoming Committee, Kappa Kappa Psi Lovenote Organization-Treasurer, Marketing Association

Master Of Business Administration Degree(Mba), Global Management