Cassandra Nelson, Mba Email & Phone Number

North Port, Fl, Us

- Manage assigned territory to achieve new customer revenue goals- Outbound prospecting and market coverage via email, phone, and other mediums asrequired- Manage and develop prospect pipeline from initial lead to deal closure- Effectively demonstrate the full range of StarRez product solutions, both online and inperson- Provide market insight and customer requirements to better position existing solutions, aswell as, provide feedback for new product development and future evolution.- Build long term relationships with prospects, customers, and industry leaders- Leverage infrastructure tools such as Salesforce, Pardot, SharePoint, to buildmarket/prospect data for effective data analytics and market insight- Assist in creating and updating sales and marketing materials for web, print, anddemonstration purposes

Redlands, California, United States

- Systematized the Residence Life and Housing positions, including creating manuals, developing outcome timelines, and strategizing with department collaborators, for training new employees.- Researched 17 industry peers for the purposes of benchmarking organizational structure and resource management to reimagine the operations and staffing of the Division of Student Affairs to optimize compensation dollars and personnel output.- Redrafted key institutional policies, in collaboration with legal counsel, to provide additional protections to the university as a business entity.- Negotiated renewed contracts with third-party vendors to strengthen the university’s position and access to additional technology resources and liability coverage.- Completed data audits to align the system of record with all other auxiliary software systems.

Redlands, California, United States

- Chaired the Housing Summit Committee to develop data-driven policy and procedure updates for the optimization of occupancy/capacity to protect against industry attrition or projection fluctuations in conjunction with the offices of Business and Finance, Student Financial Services, and Admissions.- Liaised continually with auxiliary units, such as Dining, Facilities Management, Custodial Services, Conference Services, and Public Safety for a seamless customer experience.- Consulted as a member of the Back-up Administrator on Call (BAOC) responder rotation in elevated or highly visible incidents for response measures in collaboration with additional appropriate campus entities to manage the risk of incidents.- Developed a zero-based budget, with projections for times of lack or surplus, to justify department expenditures for maximized impact.

- Coordinated housing year-round for 1,600+ revenue generating bed placements, including processing all housing applications for 2,300+ students, configuring all room assignments, and managing the opening and closing transitions of all residential locations through the terms of each academic year.- Collaborated with campus constituencies, including Facilities Management, Custodial Services, Environmental Health and Safety, and Public Safety, as well as third-party insurance and laundry vendors, to manage the daily operations of 12 residence halls, 3 apartment complexes, and 13 organizational houses.- Oversaw the recruitment, hiring, training, supervision, and evaluation processes for 6 full time and 43 undergraduate employees, including ongoing professional development and mentorship opportunities.- Acted as a Title IX investigator for issues of sexual harassment and misconduct utilizing interviewing and active listening techniques to author a report of findings with recommended sanctions.

- Orchestrated annual 3-week staff training program for 65 professional and student staff members including the organization of all logistics, curriculum creation, and program assessment.- Implemented monthly interactive professional development workshops for the department on topics such as mental health, diversity, equity, and inclusion, community engagement, and professionalism.- Participated as a first responder to crisis situations as a member of the Administrator On-call (AOC) rotation, including support for substance abuse, mental and medical health emergencies, medical emergencies, conflict management, and other community disturbances.- Served as an ongoing Case Manager on the Students of Concern Committee by coaching students through academic, financial, and mental health concerns.- Additional responsibilities included chairing search committees for vacant positions, the creation of departmental marketing materials such as promotional videos, representing the department at recruitment events, and generating and maintaining website content.

School Of Continuing Studies

Experience: - Fundamentals of Full-stack Web Development

Master Of Business Administration (Mba), Emphasis In Geographic Information Systems (Gis), 4.0

Experience: - Whitehead Leadership Society - Marketing Internship with Zympi - GIS Internship with JC Jewelry and Loan

Bachelor Of Science (Bs), Global Business, 3.75

Experience: - Community Director for Grossmont Hall 2009-2010 - ASUR President's Cabinet Residence Life and Housing Representative.

Barcelona, Spain