Ashley Audet Email & Phone Number

New York, Ny, Us

- Responsible for managing a portfolio of ~150 Large Enterprise (10k+ employee count) customers, primarily in the higher education space- FY23 KPIs: Achieved 111% net retention (110% P2P), 251% P2P professional services packages sold, and 195% P2P active user increase. Recognized as one of the CS organization's top performing CSMs in terms of professional services packages sold in FY23- Nominated by management team to participate in; Gainsight reporting improvement project, new product rollout feedback program, Gainsight health scores improvement project, Customer Success Expand Success Workshop (facilitated by Corporate Visions), rollout of Smartsheet Advance onboarding journey in Gainsight- Responsible for hosting Smartsheet product overviews for existing clients to drive product adoption and upsells- Primary responsibilities included; contract renewals, value realization exercises, using Smartsheet platform to drive collaboration between departments at customers' organizations, 1:1 and 1:Many meetings to review where Smartsheet could help make customers' work processes more efficient

Acts as nonprofit clients’ business and strategy representative within the organization. Works with stakeholders to identify, plan, and grow online fundraising efforts through Classy campaigns. Guides clients through contract renewal process, always focusing on opportunities to expand fundraising through renewal. Focuses on product adoption to increase clients’ overall conversion and drive online donation volume.- Managed a portfolio over 105 nonprofit organizations- Exceeded client retention quota in FY22- Hosted product demonstrations over Zoom for key stakeholders within client organizations to drive in-product adoption and subscription add-on opportunities- Increased corporate visibility and stature by hosting business reviews to set short- and long-term goals with clients’ C level representatives and executive buyers, often presenting to several departments- Worked closely and cross functionally with internal teams such as; Pre-Sales, Customer Success, Professional Services, and Solutions Engineering to ensure smooth customer onboarding journey and ongoing, successful relationship

Key Account Manager / Market ManagerEstablish strong foundation for success by developing relationships for a portfolio of over 95 key hotel accounts in Boston. Drive engagement with Expedia Group's available reporting and property performance analysis tools. Analyze Tableau and Expedia reporting to make data-driven decisions focused on revenue generating opportunities for hotel partners.- Generated significant incremental revenue by upselling several hotels to Expedia's preferred business model- Recognized for facilitating one full year attainment above pace to plan, 2019- Host business reviews with hotel owners, senior executives, and decision-makers- Track partner outreach and activities through use of Salesforce Lightning reporting- Provide quality training and mentorship to peers

Account Manager / Associate Market ManagerBuilt and nurtured enduring relationships with over 200 hotels in Northeastern US seasonal beach destinations. Developed individualized revenue strategies for each hotel through careful analysis of market and property trends.- Grew Expedia market share year-over-year to record high in 2018- Drove partner engagement with extranet tools and reporting- Generated incremental revenue by upselling several hotels to Expedia's preferred business model- Increased revenue by exceeding revenue targets every quarter

Greater Boston Area

Account Executive / Market AssociateDeveloped strategies for scalable account management while supporting territory of over 3K hotels throughout the Northeastern United States. Developed promotional email marketing campaigns distributed to 30K hotels across North America.- Analyzed competitive intelligence data to adjust hotel rate strategies and drive customer conversion- Generated significant new business by contracting and onboarding new hotels via phone- Completed several hotel contract negotiations to upsell hotels onto Expedia preferred business model- Trained new hires on processes, reporting, and initiatives

Orlando, Florida Area

Enhanced opportunities for success by using extensive park knowledge to cater attraction recommendations to families' interests. Selected by SeaWorld Orlando's Park President to pilot position.- Regularly addressed crowds of over 300 guests, multiple times daily- Collected guest feedback to share with Park President and executive leadership team with a focus on improving guest experiences

Orlando, Florida Area

Served as shift supervisor with responsibility for the operation of Disney's Art of Animation Resort's food and beverage location. Supervised over 30 employees per shift; resolved guest issues, provided feedback to employees, and partnered directly with management team to enhance professional environment for employees and guests.- Facilitated the training and development of 120 employees including front of house staff, back of house staff, and managers- Assisted in development of standard operating guide to be utilized across all food and beverage locations company-wide- Wrote detailed training manuals outlining food and beverage operational processes at location