Cassandra Daniels Email & Phone Number

Pocheon-si, KR

Pocheon, Gyeonggi, South Korea

Pocheon, Gyeonggi, South Korea

Greater New York City Area

• Created and managed the Winky Lux Amazon Seller Central Account (FBM return messages, reviews, label & packaging, improve feedback, understand regulations) the Amazon/Winky Lux partnerships.
• Coordinated Shopify and Amazon business between internal growth and marketing team members, alongside freelance partners (digital, performance, affiliate, PR, email, copywriters, creative, etc..).
• Managed coordination of logistics including shippers, warehouse integration, and issue resolution for Amazon FBA & FBM.
• Managed sister brand Laqa and co. including the website, Shopify, all brand partnerships, social media, distribution channels, while in its sunsetting stage.
• With supervision from CEO, developed strategic sales plans based on goals of brand sunsetting that would still promote sales growth within both companies.
• Optimized sales approach based on campaign results, business trends, and customer feedback.

Social Media:* Engaged daily with LAQA community using Instagram posts and stories. * Boosted effectiveness through the use of influencers known to target demographics. * Matched branding and company visual format across Amazon through effective collaboration with content and design teams. * Developed unique content for multiple social channels centered.

Greater New York City Area

Somerset, NJ

• Daily amended and released all incoming purchase orders for 88+ customers (CVSHealth, McKesson, Amerisourcebergen, etc...) in a timely and efficient manner in both SAP and Oracle ERP systems.
• Provided timely and concise detail to customers both pro-actively and as requested.
• Answered 50+ inbound calls and hundreds of e-mails each day to handle various concerns, customer inquiries, complaints, billing questions, and close sales.
• Documented, researched, and resolved customer service issues on both a wholesale distributor level (our customer) and consumer questions.

Somerset, NJ

Acquired by Lupin Pharmaceuticals

Greenbrook, NJ

• Supported senior managers with day-to-day operational requirements.
• Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by handling escalated problems.
• Coordinated employee schedules to provide adequate staff coverage.
• Delegated tasks to 8+ staff members and monitored performance.
• Maintained operational performance by skillfully handling opening and closing tasks.
• Oversaw and maximized employee performance with effective training and close mentoring.

• Supported senior managers with day-to-day operational requirements.
• Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by handling escalated problems.
• Coordinated employee schedules to provide adequate staff coverage.
• Delegated tasks to 8+ staff members and monitored performance.
• Maintained operational performance by skillfully handling opening and closing tasks.
• Oversaw and maximized employee performance with effective training and close mentoring.

Tri-State

• Managed a team of five retail merchandisers.
• Drove sales through effective product placement and memorable visual displays.
• Upheld store merchandising standards through proper fixture assembly and signage required for new and remodel stores.
• Maintained adequate stock with timely replenishments from storage to sales floor.
• Implemented and executed plan-o-grams in-line with store presentation guidelines.
• Achieved maximum results by securing prominent placement for clients' products.

Greenbrook, NJ

Provided care and attention over the well-being of children while their parents used the facilities

793 Rt 202 N Bridgewater, NJ 08807

In charge of cleanliness of all equipment and areasHelped implement a "clean-as-you-go" procedure after this location switched from IHOP to NGPG.In charge of employee scheduling and set-upHelped with hiring new candidatesIn charge of item restockHelping employees complete daily tasksSet up, stock, and clean work areas. In charge of customer service and.

Watchung, NJ

• Drove customer satisfaction by addressing and providing swift resolution for escalated complaints.
• Elevated performance with skilled supervision, training, work direction and guidance for personnel.
• Optimized placement based on consultations with store managers, buyers and sales associates.
• Completed arrangements with descriptive signs, attractive fixtures and backdrops.
• Matched design sketches with proper arrangements of properties, furniture, merchandise, backdrops, or other accessories.

Watchung, NJ

• Drove customer satisfaction by addressing and providing swift resolution for escalated complaints.
• Elevated performance with skilled supervision, training, work direction and guidance for personnel.
• Optimized placement based on consultations with store managers, buyers and sales associates.
• Completed arrangements with descriptive signs, attractive fixtures and backdrops.
• Matched design sketches with proper arrangements of properties, furniture, merchandise, backdrops, or other accessories.

New Jersey

(not currently active) Self Employed Contractor for The State of NJ – Assisted with educating developmentally disadvantaged adults in life skills that allow them to be autonomous and integrate smoothly into society. – Assisted developmentally disadvantaged adults develop danger awareness. – Assisted with administering of medication.

Columbia, Maryland

Providing great customer service by greeting, helping and ringing up customers – Helping with upkeep of the store as well as occasional overnights.

Savage, MD

Organizational Management, Business Administration And Management, General, 4.0

Organizational Management, Business Administration, Management And Operations, 4.15

Activities and Societies: Global Village Program

Liberal Arts, Liberal Arts And Sciences/Liberal Studies, 3.8

Activities and Societies: Inflowential Hip-Hop Crew Glee Club Theatre