Cassandra Lee Email & Phone Number

Everett, WA, US

United States

Served as support manager for western region (Texas, California, Oregon, and Washington) with oversight over quality, talent development, standardizing processes, vendor management, and business analytics. Partnered with 8 operations managers and teams, holding biweekly meetings with each to ensure alignment with company goals.-Increased communication and.

Served as the support manager for two offices (Burien and Redmond,) with oversight over safety, AR/AP, vendor management, HR, and events. Supervised up to 3 direct reports as well as supported other staff while working directly under Vice President. -Improved customer service scores and profitability by implementing branch 4DX (Strategic Goals.

Worked onsite at Amazon campus to oversee our Amazon office move account. Managed dozens of contractors, movers, and technicians to ensure efficiency and stellar customer satisfaction. -Maintained an essential account during the pandemic by performing the duties of 3 positions at once including project management, coordination, and billing. -Enhanced.

Kent, WA

Managed many key accounts including O&I (Office and Industrial,) hospitality, and special commodities customers.-Improved customer satisfaction through consistent communication and good administration.-Achieved unmatched profitably in accounts by quoting well and managing operating costs.-Designed and implemented several time-saving forms for my own.

Operated transportation service provider (TSP) functions for international HHG shipments with unmatched profit margins and customer service scores-Improved efficiency company-wide by designing and implementing new documents.-Grew company morale by planning employee events including 100-year anniversary gala.