Cassandra Frei Email & Phone Number

Coppell, Texas, United States

Provides excellent customer service to residents and library users.Understands and explains library guidelines and procedures.Accurately collects money by cash, check, or credit card.Checks-out/checks-in library materials through the integrated library system (ILS); evaluates materials for damage, sorts materials alphabetically and numerically, and moves materials to and from book drop bins, carts, or shelves.Processes new materials to include wrapping, stamping, and applying labels and security strips; packs, unpacks, and moves boxes; processes items for withdrawal and deletion from ILS. Retrieves, processes, and returns interlibrary loan materials.Performs holds/requests management, including running reports and hold shelf maintenance.Sorts and shelves library materials alphabetically and/or numerically by the Dewey Decimal System; searches for lost/missing items; monitors and maintains shelf order.Assists with set-up for library programs as requested.Under the direction of a librarian, assists with the presentation of programs, as requested.

Coppell, Texas, United States

Greet members of the recreation center, and provide customer service.Handle member complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Keep records of member interactions, process member accounts and payments and file documents.Follow communication procedures, guidelines and policies. Take the extra mile to engage customers and promote memberships.Keep the reception area clean and orderly.

Eugene, Oregon, United States

The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Team Member's role is to create an exceptional in-store experience and provide excellent customer service by interacting and engaging with customers. The Team Member will also embody characteristics and perform the duties of Hearts, Hands, Minds, and Inspire.

The Core

Responding promptly to customer inquiries. Communicating with customers through various channels and being knowledgable enough to answer any questions. Acknowledging and resolving customer complaints.Keeping records of customer interactions, transactions, comments, and complaints. Processing orders, forms, applications, and requests.Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.

Coppell, Texas, United States

Making cute plushie monsters like those you could expect to find in table top games like Dungeons & Dragons or Pathfinder.

Coppell, Tx

Lead student activities and learning for a group of 15-25 students.Engage in CATCH [Coordinated Approach to Child Health] activities daily.

Bachelor Of Science - Bs, Business Administration And Management, General, 3.89 Gpa

Education record

Education record