Cassi Kaske Email & Phone Number

-Provide quantitative and qualitative data reporting concerning contact center metrics-Analyze contact center activities to find patterns and to create short/long-term forecasts.-Provide feedback to improve business efficiency and performance while also providing input for future training needs-Report and analyze data for customer contacts which range from.

-Responsible for forecasting, scheduling, and providing analysis of quantitative and qualitative data from internal and external data sources in support of the Digital Care team-Minute-to-minute live management and on-the-spot problem-solving-Forecasting Contact Volumes for Digital Care (i.e., Chats, Emails, PMs, and SMS)-Collaborate effectively with key.

-Produce email/chat/social media comment forecasts on a daily, weekly, monthly, and annual basis-Generate and evaluate staffing schedules-Analyze contact center activities to find patterns and create short/long-term forecasts.-Provide daily/intra-day performance reports to leadership-Compare results to forecast and identify opportunities for improvement

-Respond to emails, chats, and all reasonable social media interactions -Monitor all social media mentions of the USCCA through listening software and respond accordingly-Assist online sales and ordering involving other sales channels only when needed-Handle and resolve customer issues with empathy and attention to detail-Follow up with our customers as.

West Bend, WI

-Respond to all reasonable social media interactions with all current USCCA social platforms and moderate comments (Facebook and Twitter are primary) Instagram, Pinterest, Vine, and others in the future)-Regulate and moderate conversation threads using established guidelines for content on the company page.-Help create and curate content with the Marketing.

Milwaukee, Wisconsin

+ Manage digital campaigns for our client - Hyundai+ Manage Google and Bing ads for multiple dealerships on a day-to-day basis+ Create and manage 725+ Facebook ads for client+ Work with team to complete goals, but also individually to meet personal goals+ Communicate to client performance of campaigns+ Participate in weekly podcasts and monthly webinars to.

Grafton, WI

• Sales Associate
• Answer all questions that customers may have
• Maintain store organization and cleanliness
• Work on register- handle money
• Collaborate with a team to ensure customers come first

Saukville, WI

• Crew Chief- managerial support with anything that store management needs, relaying information to the crew from the managers and running the shiftCrew Trainer – responsible for teaching new employees the different.
• Work on grills
• Provide customer service taking food orders
• Food delivery
• Work with computers.

Work At Home

Familiarity with work at home processes and equipment set upEffectively answer and addres all customer inquiries via a phone queue Efficiently provide customer support by working in the customer database in Amazon system

Whitewater, WI

• Served as a university ambassador in charge of informing alumni and friends and encouraging them to financially support then Annual Loyalty Fund, which serves as the foundation for all basic operations of the University
• Worked within a team to provide outgoing calls
• Developed strong interpersonal skills by relating to alumni of all ages, parents, and friends of the college

Bachelor'S, Digital Marketing

Activities and Societies: Alpha Sigma, AMAAlumnae Chair for Alpha Sigma Sorority House President for Alpha Sigma Sorority

High School