Cassandra Lee Email & Phone Number

Singapore

Singapore

• Manages Grant awards and claims data, and provides regular reports to management• Performs data analysis on Grant operations data to identify areas for improvement in Grant operations and policies• Provides operational support for application and requests related to Grants

• Supported a few clinical specialties with outpatient clinical services and workplans• Supported community mental health programmes, events and trainings, prepared progress reports to AIC• Was the NTFGH Telemedicine Lead and the secretariat for ventilators equipment workgroup

Singapore

• Drove digital transformation initiatives (e.g. RPA and Telemedicine) by engaging business users and collaborating with IT functions• Set up RPA Centre of Excellence (CoE) in NUHS, engaged business users for process discovery and requirement gathering, managed central funding and RPA pipeline• Harmonised Telemedicine across NUHS institutions

Singapore

• Project Strategic Management (Jul 2020–Feb 2021) – Collected data on comparisons identified as competition, performance benchmark and compensation benchmark by S&P500 companies during 2008-19 (R was used for web-scrapping of documents from US SEC Edgar system)• Project AI for HR (Mar 2021-Jul 2021) – Conduct literature reviews and design behavioural experiments

Singapore

• Involved in agile sprints using tools such as Confluence and Jira, and familiar with data analytics tool, QlikSense• Planned the development of the industry-facing data analytics platform, such as drafting funding papers and tender documents, build slide decks for presenting the value proposition to industry stakeholders and etc.• Implemented change management activities, such as trainings, events, communications and etc.• Researched and wrote project brief on data analytics capability maturity matrix, source for budgetary quotes • Drafted inputs for awards nomination forms and generate user access reports

Singapore

• Handled HR admin function, e.g. recruitment and onboarding for new hires• Organised public events for the organisation’s outreach marketing campaign• Deepened mastery of continuous innovation approaches, e.g. Agile, Design Thinking, and Lean Management and explored digital solutions for digital transformation and human capital

Singapore

• Supported strategy, operating model and business process mapping of digitalization of operations • Carried out various market research for the Transformation and Customer Operations team, such as on digital insurance companies, payment gateways in Indonesia and market sizing of Indonesian population• Analysed qualitative data of 12 interviews and quantitative data of local market customer segmentation project, which has 14 segments (≈4k sample, 80+ data points), produced graphs and data for posters/slides

Singapore

• Worked with faculty to produce high quality grant proposals, provided prompt response and follow-ups to requests/enquiries, managed 60+ ongoing grants of amount >$1,200,000 per year• Managed content on RSU’s One-Stop Centre (SharePoint), updated various databases/lists promptly, generated reports from SAP and extracted data from citation databases of Web of Science and Scopus• Led organization of various events, such as School Research Seminars (held fortnightly during term time), PhD student seminars, Research-related Talks, and team bonding sessions/dept retreatsMAJOR ACHIEVEMENT: Awarded as Service Advocate under NUS Service Quality Award 2014; Mentored the research manager in GSPP, Nazarbayev University, Kazakhstan (7-11 Jun 2016)

Singapore

• Processed manpower applications/claims, grant proposal applications, progress/final reports, expenditures, and variation requests (60+ ongoing grants with amount >$1,200,000 per year)• Built large datasets with tedious data mining for at least 3 major benchmarking exercises of 38 Public Policy Schools, differentiating quality of citations, and by faculty rank (total 400+ hours)• Managed content on RSU’s One-Stop Centre (SharePoint), generated annual list of winners for REA (research award), updated various databases/lists promptly, familiar with generating reports on SAP and extracting data from citation databases of Web of Science and Scopus• Led organization of various events, such as School Research Seminars (held fortnightly during term time), PhD student seminars, Research-related Talks, and team bonding sessions/dept retreatsMAJOR ACHIEVEMENTS: Awarded NUS Quality Service Award 2014, customized complex Excel template to facilitate tracking of ongoing grants, led data collection for benchmarking report

Singapore

• Managed office operations, e.g. accounting, HR and database management, supervised junior staff, FSC/agents recruitment/onboarding, resolved conflicts arising from the FSCs with the company or company campaigns• Provided secretarial duties and attended to clients’ enquiries, ensuring high customers’ satisfaction• Supported business and sales team by generating policy summaries/proposals and with in-depth knowledge of insurance policies & procedures (new app/policy changes/claims) • Built in-depth knowledge of insurance policies & procedures (new app/policy changes/claims) MAJOR ACHIEVEMENTS: Single-handedly managed the office and supported about 20 strong sales personnel, improved existing working system and coordinated office relocation

Singapore

• Drafted legal documents e.g writs, affidavits, agreements, deed polls• Assisted with litigation proceedings and court hearings• Did case research, searched for case studies, relevant penal codes and acts• Gained knowledge of the Electronic Filing System (EFS) used by Singapore JudiciaryMAJOR ACHIEVEMENT: Assisted lawyer in a 3-days civil trial in High Court

Master Of Business Administration (Mba)

Тhe Nanyang MBA is ranked #24 in the Financial Times Global MBA Ranking 2017: http://rankings.ft.com/businessschoolrankings/global-mba-rank.

Master Of Arts In Strategy And International Management, International Business

Part of the Nanyang-St Gallen Double Masters Programme The SIM Master is ranked #1 worldwide in the FT Masters in Management Rankings 2017.

Bachelor Of Arts (B.A.), Economics

NUS is ranked #15 in the QS World University Rankings 2018: https://www.topuniversities.com/university-rankings/world-university-rankings/2.