Cassandra Thompson Email & Phone Number

Phoenix, Arizona, United States

Supporting Global Customer Service Operations teams by:Liaising between engineering and customer service to communicate new problems and solutionsDocumenting and communicating trending tech issues affecting customers and employeesSpecialty tech support for the customer experienceIdentifying customer and CS pain points and provide solutions to solve or.

Remote

Managed customer communications, particularly with high-profile customers or escalated circumstances.Supported customers through communication channels with print production and design via Slack, Google Meet, & Zoom. Leveraged CRM tools such as Salesforce, Social Studio, Five9.Monitored for unexpected website behavior and reports of product quality issues.

Phoenix, AZ

Organize fundraising events for a non-profit organization, including an annual golf tournament, “Walk ‘N Roll” events, art auction & wine tasting, "dine-and-donate", comedy night, biking and bowling events.Liaise with the FDA; participate in patient-focused drug development meetingsFounding member of the Family Advisory Board for Phoenix Children’s.

San Francisco Bay Area

Assisted engineering and customer success in creating a mature product with features that added value and deserved a place on our product roadmap. Balanced engineering limitations and product restrictions with client "wish lists" to maintain our momentum and product relevance in a way that would benefit all clients and be sustainable for the company.

Phoenix, AZ

Byrds Fore a Cure is dedicated to raising awareness of, and finding a cure for, Spinal Muscular Atrophy (SMA). Join us at our annual Walk N Roll to Cure SMA, various "dine 'n donate" events at local restaurants, and at the annual Byrds Fore A Cure charity golf classic every spring.Serve as patient and family advocate; liaison between hospital specialists.

Scottsdale, AZ

Managed social media platforms and writing copy for small businesses + national brands. Working knowledge of:ScrivenerePub & Kindle Direct Publishing (KDP)Libsyn, SoundcloudGoDaddy, SquarespaceiMovie, GarageBand

Phoenix, AZ

Collaborated with project managers, architects, and developers to keep projects within scope, budget, and timelines throughout full implementation lifecycle of software development projects.Served as project manager and database administrator for monitoring and auditing of business-built applications, with emphasis on data integrity and Sarbanes Oxley.

Phoenix, AZ

Provided administrative support for five Directors and fifty staff in a globally dispersed business unit; managed executive calendars and travel arrangements; prepared and reconciled expense reports; organized off-sites and all hands meetings, conference calls, and webinars; managed department cell phone program; coordinated employee work-at-home program.

Birmingham, Alabama Area

Supported Sales Director and team of five Business Development Managers with 80+ corporate clients and $100MM in annual charge volume. Sold and onboarded new Corporate Card clients from leads; generated prospect lists for sales territories; maintained pipeline forecast reporting.Organized and facilitated on-site client training presentations, quarterly.

Phoenix, AZ

Maintained + upsold a portfolio of 180+ middle market Corporate Purchasing Card accounts with annual charge volume of $5MM+.

Project Management Certificate

Bachelor’S Degree, Political Science; Business Minor