Responsible for developing, directing and implementing the activities of the Customer Service, Distribution, and Production Planning departments to ensure that customers receive the highest level of customer service.

Provide direction and leadership to 4 direct reports. Receive and analyze customer production requirements and facilitate the development and implementation of company strategy to fulfill the requirements. Monitor and report processing yields. Key Achievements: - Restructured the department to allow employee growth. Effort included conducting market research, working with the COO, Executive Director of Manufacturing, and HR to structure the new pay grades. - Implemented PO progress tracking that encompasses inventory monitoring, yield tracking, and projections on how many donors are needed each week to meet customer demand. - Implemented S&OP process. Efforts included developing automated S&OP reports, developing the monthly S&OP presentation, and holding the monthly S&OP meeting.

Provide detailed lower level forecast to support upper level requirements. Maintain sourcing rules in Oracle and confirm Demantra forecast matches. Perform various analyses on orders, sales and shipping data. Assist Demand Planning Manager in all processes to support the AC Business Unit.

Provide direction and leadership to 7 direct reports. Create fiscal year production forecasts based on customer demand analysis. Receive and analyze customer production requirements and facilitate the development and implementation of company strategy to fulfill the requirements. Plan monthly production using capacity analysis. Work with assembly department management and procurement management to ensure parts are available for upcoming production schedules. Govern all schedule adjustments.

Create monthly production plan based on demand and capacity analysis. Monitor production results and schedule company overtime as necessary. Lead cross-functional teams to facilitate handling of quality issues and production issues. Maintain the North American sales and forecasting plan based on customer demand analysis.

Provide operations management of a 64,000 square foot off-site warehouse with $10M of parts inventory. Provide direction and leadership to 8 direct reports. Oversee all parts supply to the manufacturing facility. Review and document processes and procedures, providing advice to managers and senior-level executives on necessary changes. Key Achievements: - Eliminated 25% of the scans required in the daily transfer process. Efforts included creating a process map and working with the script writer to develop new scripts, training associates on the process, and providing ongoing feedback to continually improve the process. - Reduced warehouse overtime by 70 hours per week, for an estimated savings of $1500 per week. Efforts included process improvement and staff reorganization to improve efficiency gains.

Provide high-level operations management of six warehouses located in the United States with a total of more than $66M in annual sales. Provide direction and leadership to 11 direct staff, 21 indirect staff, and 4 outside warehouses. Oversee all inventory planning and analysis of customer service staff management, import program procurement, and logistics. Identified potential public warehouse locations, which included performing comprehensive analysis of total costs. Review and document processes and procedures, providing advice to senior-level executives on necessary changes. Communicate with customers both on-site and off-site to discuss inventory replenishment, delivery, and to resolve a variety of issues.KEY ACHIEVEMENTS:* Saved the organization $1.2M annually through the closing of two warehouses and relocation to public warehouses. Efforts included creating a comprehensive plan with employee retention packages, and negotiating and performing move to public warehouse.* Realized a $65K annual savings and improved replenishment accuracy by driving efficiency throughout the workforce. Efforts included reducing overall customer service workload while increasing morale.

Selected to provide product sourcing with the Asian office, while overseeing the transition from Canadian to Chinese products during the production change of specific SKUs from Canada to China. Communicated with customers to ensure a smooth transition from the Canadian to Chinese product programs. Provided direction and support to seven staff members, including the Dayton Warehouse Shipping Manager, Dayton Customer Service Reps, and four indirect reports. KEY ACHIEVEMENTS:* Spearheaded the consolidation of the customer service department from Ohio and California into the North Carolina, efforts included creating comprehensive retention package for employees and assisting and relocation. Relocation saved the company $200K annually.* Analyzed and resolved the complex issue of transitioning customers from utilizing Canadian to Chinese products, which resulted in successful transition back to Canadian products. Efforts included facilitating weekly meetings with customers and Paccar for forecasting and product usage information.

Charged with managing a warehouse with $25M in annual sales. Provided oversight in support of customer service, shipping/receiving department, and inside sales. Maintained accurate inventory levels by analyzing forecasts, usage, and on-hand inventory. Analyzed and restructured company processes, implemented new procedures, and drove company improvements. Communicated with customers to resolve issues with shipping, packaging, and labeling. Oversaw four direct and six indirect staff members.KEY ACHIEVEMENTS:* Reduced customer service complaints by 65% through the implementation of a new barcode scanning system, development of customer service training programs, and implementation of new procedures.* Saved organization $30K annually through the implementation of the new racking system, which increased overall storage capacity.* Streamlined operations through the implementation of the new barcode system, which included reviewing barcode procedures, training staff, and managing the final stages of implementation.

Worked in the Base Education and Training office.

Analyzed and resolved complex customer issues and complaints. Performed daily invoicing, processed customer orders, and provided account management.KEY ACHIEVEMENTS:* Conceived and implemented a new early warning report for the production planning department, which provided a comprehensive review of all products located on the floor.* Implemented a warehouse tracking log to reduce time locating products, report provided detailed information on product location and tracked material movement.* Led the process automation through the implementation of computerized forms to eliminate manual handwriting, significantly reducing error potential.

Stationed at WPAFB from Jan 1996 - July 1999. Worked as a Public Health Technician. Key accomplishments include:Educating over 2000 patients on the cause of diseases and how to prevent those diseases, conducting blood borne pathogen training for over 1500 people, and conducting newcomer's orientation for over 900 hospital workersManaging the food safety and hygiene program at Prince Sultan Air Base, Saudi Arabia, where I accomplished daily food inspections and took samples, resulting in the protection of over 4000 troops