Cassandra Sheppard Email & Phone Number

Hazelwood, Missouri, United States

Saint Louis, Missouri

• Perform administrative aspects of commission payments such as routine tracking, reporting, and troubleshooting issues relative to missing or disputed payments
• Act as an internal liaison and customer service resource for internal agents and external producers relative to enrollment and policy questions and commission processing
• Perform daily management of incoming files from multiple sources ensuring alignment of accurate data across all systems, especially as they relate to producer commissions
• Receive inbound communication from a multi-tenant client base with the ability to effectively and accurately research, define and resolve issues in a timely and efficient manner
• Appropriately disposition cases having the expertise and understanding to clearly communicate dispositions and resolutions based on client and/or contracted services
• Properly documenting reported issues, steps taken to resolve, and communicate downstream as appropriate

Chesterfield, Missouri

• Processes enrollment applications from multiple clients and sources.
• Receive, open, and sort department mail.
• Work in different software systems to record and assign new leads for producers.
• Responsible for building and maintaining spreadsheets to track flow of inbound and outbound documents.

Saint Charles

• Greet customers and escorted them to a table which met their needs
• Maintain a constant line of dialogue between management, staff, and customers
• Ensure restaurant lobby was clean and organized at all times
• Address customer inquiries and concerns, both in person and via telephone
• Communicate wait times with customers, and worked to ensure constant customer satisfaction

Saint Charles

• Monitor all aspects of home management and community participation of the individual supported.
• Provide both physical and verbal guidance to individuals supported as requested or deemedappropriate to insure the highest quality of life.
• Insure that optimal community inclusion is achieved, friendships are developed/nurtured, and individuals are living a life expressive of their own personal interests and choices.
• Assist clients in areas of finances, health, residence, transportation, nutrition, socialization, and employment.