Cassandra Stratton Email & Phone Number

330 N. First Ave. Phoenix, Az 85003

● Oversee and manage training and daily performance of 40-45 team members to ensure efficient customer communication efforts.● Create agendas and lead team meetings to ensure efficient time management.● Develop and administer new hire trainings and spreadsheets to educate incoming team members.● Supervise & train all team members to ensure quality customer service.● Collaborate with 8 program areas to develop and provide patrons with an inclusive environment.● Coordinate, plan, and manage event reservations to connect the facility with ASU and Phoenix Community.● Manage memberships and facility services to alleviate end of the year transitions.● Participate in facility walkthroughs to document and solve issues or concerns throughout the facility.

330 N. First Ave. Phoenix, Az 85003

● Managed and supervised the opening and closing of the facility, as well as staff on shift to ensure a quality facility.● Documented and attended to incidents/accidents within the facility to ensure members safety.● Conducted facility counts to keep a record of the number of participants.● Politely enforced company policy & procedures to provide a safe environment for all guests.● Provided quality customer service by creating an inclusive environment and handled financial transactions.

330 N. First Ave. Phoenix, Az 85003

● Cleaned and organized facility equipment to uphold safety regulations.● Coordinated member access to confirm all active members.● Organized equipment setup and inspections to prepare for classes.● Maintained fitness class participation logs for review to improve inclusiveness.● Provided quality customer service by creating an inclusive environment where all guests are greeted and recognized.

● Interned with clinic and moved into an employee position.● Communicated patient’s history and reason for visit with Veterinarian to prepare doctors for their exams.● Retrieved patient’s history, temperature, pulse, and respiratory rate to observe basic health and inform veterinarians.● Performed and assisted in pet restraint for blood draws, x-rays, and exams to confirm the safety of patients and staff members.● Updated patient's records to provide doctors with up to date information.● Prepared and discussed prescriptions, vaccines, and treatment plans to inform clients of the care being provided. ● Completed closing task and cleaned work stations throughout the clinic to prepare for the following day.