Cassandra Van Heerden Email & Phone Number

Cape Town, Wc, Za

Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

Cape Town, Wc, South Africa

Cape Town Area, South Africa

Cape Town Area, South Africa

- Managing a team of 15 staff members- Managing the daily operations of the restaurant- Managing staff trainings.- Conducting and attending pre opening briefings - Conducting internal audits.- Conducting quarterly staff evaluations.- Opening and closing procedures- Quality control- Conducting comprehensive and most recent training- Ensuring the restaurant operates efficiently and effectively while maintaining our reputation and gaining profit.- Always providing excellent guest service and ensuring the consistency of this- Responding to guest complaints, queries, comments, and compliments- Maintaining high standards of quality control, hygiene, health and safety- Support the staff when they may be in need or with any area of the business that they may need any further training on.- Correcting any problems that may arise during a shift- Carrying out and counseling for any deviations of house rules- Ensuring that food safety regulations and standards are met as per HACCP- All Cash Procedures- Contacting suppliers and building relationships with them for continued business- Staff Scheduling

Cape Town Area, South Africa

Arranging all client travel arrangementsFinancial ResponsibilitiesDaily Banking DutiesCustomer Service

Sharjah, United Arab Emirates

- Managing a team of 15 staff members- Managing the daily operations of the restaurant- Managing staff trainings.- Conducting and attending pre opening briefings - Conducting internal audits.- Conducting quarterly staff evaluations.- Dealing with the PRO for medicals, Visas, Emirates IDs as well as event permits and property permissions.- Opening and closing procedures- Quality control- Conducting comprehensive and most recent training- Ensuring the restaurant operates efficiently and effectively while maintaining our reputation and gaining profit.- Always providing excellent guest service and ensuring the consistency of this- Responding to guest complaints, queries, comments, and compliments- Maintaining high standards of quality control, hygiene, health and safety as per the UAE Law.- Support the staff when they may be in need or with any area of the business that they may need any further training on.- Correcting any problems that may arise during a shift- Carrying out and counseling for any deviations of house rules- Ensuring that food safety regulations and standards are met as per HACCP- Putting together birthday party packages and ensuring all events are well planned and executed.- dealing with the media and marketing companies with regards to press releases.- Connecting with local charities and community programs to see how the restaurant can contribute and help with these.- Menu Planning and developing- Hiring of staff- All Cash Procedures- Contacting suppliers and building relationships with them for continued business- Staff Scheduling - Interior furnishings and decor designs- Updating of social media on a biweekly basis

Dalma Mall - Abu Dhabi

- Managing a team of more than 70 staff members- Managing the daily operations of the restaurant- Managing weekly, monthly, and quarterly profit and loss reports.- Conducting and attending pre opening briefings - Conducting internal audits- Conducting internal Food & Safety training- Booking of medical appointments for staff- Opening and closing procedures- Quality control- Conducting comprehensive and most recent training- Ensuring the restaurant operates efficiently and effectively while maintaining our reputation and gaining profit.- Always providing excellent guest service and ensuring the consistency of this- Responding to guest complaints, queries, comments, and compliments- Maintaining high standards of quality control, hygiene, health and safety as per the UAE Law.- Support the staff when they may be in need or with any area of the business that they may need any further training on.- Correcting any problems that may arise during a shift- Carrying out and counseling for any deviations of house rules- Ensuring that food safety regulations and standards are met as per HACCP

Johannesburg Area, South Africa

- Daily Opening Up Process - checking staff attendance & uniforms, check waiter floats, check stock levels & restaurant set up- Deliveries – check goods received against invoices, prepare payment cheques & packing stock- Daily Close Up Process – searching kitchen staff at shift end, print waiter cash ups, clock out waiters & kitchen staff & check waiter duties- Specials Planning – select specials recipes, prepare samples for management, cost out proposed specials &,teach approved specials cooking methods to kitchen staff - Stock Management – check stock levels, check out of stock items, place stock orders as required- Meal Preparation –constantly monitor quality of food preparation for standard menu items, assess and train kitchen staff on better cooking / preparation methods & monitor and train on correct plating methods- Run the Pass – call orders, check progress on orders, plate orders & send out orders (ensuring a complete table is delivered)

Johannesburg Area, South Africa

As a second year student I worked in different locations to try and gain as much knowledge and experience that I could from various parts of the catering industry. Her e I learnt the basics of banqueting and the running of a corporate canteen. It was a challenging experience and opened my eyes to the catering side of hospitality which I grew to love.Main Responsibilities- Prepare Meals for Meal Times & Banqueting – pre-preparation and preparation of meals in large quantities, for the general employee canteen and then functions. - Sales Figure Capturing – entering all sales data into the system to extract needed data to project sales and analyse current sales.- Analysis of Sales Data - putting captured data into graphs and other easy to read data forms.

Johannesburg Area, South Africa

In my position at the Radison Blu I gained a lot of knowledge about the hospitality industry and how to deal with many different guests from many different backgrounds. I was coached and trained on how to fully satisfy any guest request and to do whatever I can to meet the guest needs.Main Responsibilities- Breakfast – Set-up, service & break-down- Banqueting – Preparation, service, set-up & break-down- A la Carte Service – Preparation, plating & clean-up- Stock Ordering – assess stock levels and needs for next service, place orders- Shift Hand over – write out handover for the next shift to ensure all jobs are completed in a timely manner. - Pre-preparation – prepare for service and prepare for the next day and shift if extra preparation is needed

Sun City- Rustenburg

This was my first real look into what the hospitality industry holds and what it expects. It was the most challenging position I have worked in since I joined this industry and I learnt more than I ever dreamed I would have. I gained knowledge on all aspects of the service industry and I gained the joy of successfully satisfying every guest that I came into contact with.Main Responsibilities- Breakfast – Set-up, service & break-down- Banqueting – Preparation, service, set-up & break-down- A la Carte Service – Preparation, plating & clean-up- Stock Ordering – assess stock levels and needs for next service, place orders- Shift Hand over – write out handover for the next shift to ensure all jobs are completed in a timely manner. - Pre-preparation –prepare for service and prepare for the next day and shift if extra preparation is needed

Johannesburg Area, South Africa

This was my first job in the hospitality industry, and although it was tough and demanding I knew straight away that this was for me. I learnt about banqueting, events, dealing with international guests and also how to look after a team below me.Main Responsibilities- Serving guests – taking orders, serving guests in a timely manner, handling complaints and trying to correct them to the best of my ability. - Clearing and setting tables – set ups and breakdowns of normal dining areas and banqueting areas for functions.- Accepting orders, placing orders, doing cash- ups & supervising cleaning of rooms, setting rooms up for VIPs & delegating tasks – ensuring all rooms are ready on time, locking up after staff, setting out tasks for staff, following up on tasks completed.

Diploma In Professional Cookery & Kitchen Management (Nqf Level 6), Hospitality

Worked practicals at various hospitality outlets Full time student completed various subjects in connection with the hospitality industry

High School, Matric With University Exemption, 12

Activities and Societies: Prefect (2008)Was awarded student of the year 2007