Clear Communicator | Problem solver | Creative thinker. I approach challenges with a positive, can-do attitude. I lead as an advocate for smart, intentional and collaborative process changes.Specifically...Client Management and Organization: I lead the onboarding and discovery for all digital clients. Optimizing processes to onboard several clients at once, including complex, National clients and smaller, localized chapters. Process Improvement: Works collaboratively across teams to revise digital processes. I lead change management efforts for software migrations. When a process is new or not working, I learn the issue first hand and refine process. Spearheaded the first digital resource allocation plans for high season campaign workload. Working alongside other Operations staff to coordinate staffing. Launched a new digital audit product and agency-wide process. Internal Training: I led the rollout of a full digital training curriculum that included live training meetings and self-guided resources. As staff members embark on the training, I track and respond to each individual as needed. I facilitated the rollout of custom agency software by leading training, monitoring success and collecting feedback.Cross-Functional Collaboration: I foster collaboration across teams with a positive attitude and determination to solve problems. I work with cross-agency operations staff to create processes that make day to day work more successful.Staff Leadership: I am an inclusive manager with a passion for inspiring process and collaboration. I managed a dispersed team of 45 independent contractors and 5 staff team leaders. Built a staff retention and incentive plan. Additional Areas of Expertise: Business strategy, project management, program development, client relationship building, mentorship, company culture, organizational structure.