Cassi M Email & Phone Number

Adaptable self starter eager to utilize skills and expand knowledge. Organized and efficient multi-tasker with 10 years of optimal customer service. Compassionate in building and maintaining client/patient relationships, and confidently able to manage multiple responsibilities in a fast-paced high stress environment.

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  Medical Receptionist

  California Eye Clinic

  Mar 2024 - Present - Walnut Creek, California, United States

  •Managed front desk operations, including greeting patients, scheduling appointments, and answering high volume phone calls•Verified patient insurance information and collected co-pays and payments for services rendered•Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided•Scheduled laboratory tests, radiology exams, and specialist appointments as per physician's orders•Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessaryMaintained accurate electronic medical records (EMR) by updating patient demographics and medical history•Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail