• Demonstrate an elevated level of customer satisfaction from attention to customer needs along with a high level of responsiveness• Manage end-to-end delivery of 15 – 20 events each year of varying size, format, and complexity across a range of geographies• Drive and lead venue selection, negotiate contracts and date choices• Develop creative solutions for new event revenue streams• Source, negotiate with and contract with suppliers and venues• Liaise with venues and suppliers about event requirements• Compile relevant information for clients to include, but not limited to, clear instructions on submitting required materials to us, access times on the day of the event, venue information, virtual event platform information• Sponsor fulfilment for events• Sign off on event signage and other collateral and materials• Organize staffing plans and requirements for each event to include task allocation, travel and accommodation booking• Create, update, and forecast the event budgets during the planning phase of the event

• Assisted Catering Sales Managers with event details such as executing client tastings, creating tasting menus, compiling banquet event orders, updating floor plans, client correspondence, event setup, on-site event support, and other tasks as assigned• Ensured requested orders or schedules were placed for events (coat check, lounge attendants, security, doorman, kosher meals, etc.) • Distributed all up-to-date event information to the Banquet and Culinary Teams• Greeted and directed guests for events • Coordinated vendor access and load in times • Liaised with Accounting to ensure event invoices/payment as well as office expenses• Updated internal programs to show proper revenue generation and event details • Preserved office efficiency by organizing leftover items from events, replenishing office supplies, maintaining file organization, sorting mail, shipping and receiving items, etc. • Managed photo library for event proposals, site visits, and social media• Posted content on the venue’s various social media platforms to highlight and showcase the events that had been held at the venue, both in real-time and post-event

• Responsible for event planning in the Poole College of Management, including scheduling, coordinating, and executing events• Managed room reservations, maintained events calendar, coordinated and executed logistical facets such as catering, AV support, IT needs, travel entry, and space design• Coordinated with clients, NC State facilities/housekeeping, and the Events Team to ensure all logistical aspects of events are in place• Provided support with catering, room design, transportation, and other logistics for both onsite and offsite events• Notified staff of upcoming high-profile events• Coordinated with the Marketing and Communications Team to ensure the information on the website calendar is updated• Acted as liaison between vendors, college customers, and the Operations Team• Supported other operations needs during downtime

• Managed client relationships with clients in pharma, high tech, banking industries, etc., each with multiple annual events for mid-level leaders• Built & managed program budgets that met project funding guidelines• Executed all program logistics including room reservations, catering, technology needs, etc., and provided day-of program coordination • Developed strong skills for virtual program delivery via Zoom and WebEx, including WebEx Training Center, resulting in positive client and participant feedback• Successfully procured and distributed program materials, office materials, participant, client, and speaker gifts, etc. without any errors for 3 years• Oversaw contract management process for clients, vendors, and SMEs• Managed the collection and analysis of program evaluations; as well as the communication of outcomes to client executives• Consistently achieved client and participant feedback scores of 4.8 or higher out of 5.0• Collaborated on the initial rollout of digital credentialing through Credly, and issued badges to over 1,500 program graduates• Assisted in the launch of Data Science Online course offerings, leveraged through the Intrepid by VitalSource online learning platform

• On-site building manager for events at The Stockroom at 230, The Glass Box, and All Saints Chapel in Raleigh, North Carolina• First person on site for an event to unlock the building and get the venue ready for event preparation• Main point of contact during events to answer any facility-related questions by clients, vendors, guests, etc.• Ensured all guests and vendors abided by the rules and regulations• Provided clients and guests with a high level of service and hospitality• Logged all appropriate event information in the event notes at the conclusion of each event• Last person to leave and lock up after the event conclusion

• Checked guests into hotel reservations and confirmed all reservation details• Assisted guests with itinerary planning and ticket sales• Creatively solved problems presented by guests • Operated multiple computer-based software systems for hotel reservations, itinerary planning, ticket sales, and more• Created FastPass+ and dining reservations as requested by guests• Anticipated guest needs and tailored recommendations to fit those needs

• Assisted front and back of house staff in a multitude of ways by answering phone calls, emails, walk-in questions, etc.• Prepared documents for the forthcoming week (Club dining menus, Club event schedule)• Kept records and documented training for over 70 seasonal summer staff, an increase of 75% of total staff during the summer • Provided information to over 3,000 current members and to prospective members• Gave tours to prospective members, showed them around the club's facilities and explained all amenities that are included in membership• Gave tours to clients interested in hosting banquet events at the club• Helped close banquet sales and new membership applicants• Trained to input basic banquet information into ReServe Interactive software• Learned to navigate Clubessential software to assist members in regards to their member accounts• Assisted with other tasks as assigned

• Served as the first point of contact between clients and event coordinators, and gave information about Rave! Events, the reservations process, and other information as needed to clients• Answered phone calls, email inquiries, and walk-in requests• Entered, managed, and referenced event information in the Event Management System (EMS) Software• Created room diagrams in Social Tables software for Event Coordinators• Produced daily set-up reports, event schedules, and room diagrams to aid Event Coordinators, Rave! Catering Coordinators and Rave! Catering Waitstaff, Building Managers, Event Technicians, and A/V Technicians

• Set up events based on event function sheets, room diagrams, and client requests• Learned and memorized different setup styles for events and room capacities at each venue• Supported events for clients as a point of contact for the duration of the event• Gained knowledge in making time-sensitive decisions on busy days with short turnover periods