Vip Publisher Success Manager
Managed a $1 million monthly value book of business, providing dedicated support to over 300 website publishers to ensure positive growth and an excellent user experience.Analyzed client data (traffic, ad performance, and SEO) to provide actionable insights that improved ad yield and mitigated risk for 300+ top-tier websitesEnsured adherence to Google policy compliance, utilizing data to drive risk-reduction strategies and maintain compliance across client sites.Documented client progress and tool effectiveness, supporting seamless implementation of product updates and compliance measures.Achieved a 95% retention rate of the book of business value by offering strong consultation and promoting the adoption of Ezoic products to drive increased website traffic and ad revenue.Addressed and resolved a range of complex technical issues on publishers' websites, including site speed optimization and interface improvements, to heighten user experience and drive growth.