• Provide world class service to our customers• Engage referred customers to qualify prospects, set appointments and help customers navigate our online experience• Conduct fact finding and needs assessment with qualified customers• Help customers identify a vehicle that meets their needs by building value and overcoming objections• Sell vehicles at dealership locations and at special sales events• Manage referrals, conduct customer follow-up, build long-term relationship with customers• Market to our referral partners to increase dealership’s lead count• Achieving forecasted sales goals• Monitor and comply with company policies and applicable laws/regulations (ex. FCRA, ECOA, Advertising, FTC, Expressed warranties, Lien completion, Spot delivery, Privacy Act, Do Not Call and Truth in Lending, etc.)

Assist Branch Manager in the management of the efforts of Branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service, as well as training by exampleAssists in managing overall operations by using initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems.Manage overall branch operations in absence of and/or request of the Branch ManagerAssists in developing, planning and actively participate in branch sales and marketing efforts to increase and improve businessAssists in training, motivating and coaching employees to increase branch sales by understanding, communicating, and using the 4-step sales process to promote and sell optional protection products, vehicle features and benefits, fuel options and additional equipmentAssists in managing branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection

• Performed at special functions, rehearsals and recordings• Composed, arranged, and recorded 10 original songs in the past 8 months • Promoted musical career by maintaining website and social media presence• Composed and arranged music and recorded music in studios for radio, film, or television• Promoted events and performances by participating in media interviews

• Simultaneously managed four influencer social media accounts while increasing user engagement on all pages• Monitored online presence of client's brand to engage with users and strengthen relationships with followers• Created, curated and managed published content for feed and stories across social media channels• Maintained social media accounts by keeping content engaging, fresh, educational and entertaining

• Cultivated warm relationships with regular customers• Worked with POS system to place orders, manage bills and handle complimentary items• Explained menu items and suggested appropriate options for food allergy concerns • Bussed and reset tables to keep dining room and work areas clean• Increased sales significantly by upselling higher-end products to customers• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs

• Served lunch and dinner to 50-200 members per shift • Learned and memorized over 75 menu items, cocktails, local beers/wines, and rotating specials in order to give customized recommendations to members• Assisted in the promotion and execution of special holiday events, including the setup, clean up, and serving of over 500 guests • Swiftly and successfully resolved conflict resulting in member satisfaction• Developed relationships with over 50 members and their families resulting in club loyalty

• Operated drive-through services including taking orders, processing payments, and delivering food in a prompt but friendly manner• Mastered Point of Service systems to handle payments ranging from $3,000 to $5,000 per shift• Upheld all local COVID-19 safety protocols including increased sanitization, enforcing mask policies, and ensuring a limited capacity• Memorized 40+ menu items in order to best serve guests

• Reached out to ten platforms (YouTubers, keynote speakers, podcast hosts, bloggers, journalists, etc.) every day to schedule interviews with Jordan Calderon, President and Founder• Designed Instagram and LinkedIn graphics and captions 3 times per week• Created marketing graphics for various clients• Conducted market research to gain subscribers StratDev's YouTube channel

• Coordinated outreach work with local high schools to encourage low-income seniors to go to college at EvCC• Planned many events on campus for current college students that helped celebrate the diversity of the school and made students of color feel more welcomed• Designed digital media to market EvCC and its events to the community• In charge of keeping retention numbers high for students of color and low-income students each quarter• Connected and negotiated with outside vendors to cater and host events for our students• Helped establish huyadadaličəɬ, a safe space for the Native American and Pacific Islander students on campus where we offered free printing, water, food, and school supplies to students who needed them

• Anticipated guest needs and provided them with high-quality service while upholding brand standards and values to ensure guest satisfaction • Handled POS system transactions including cash, credit, exchanges, returns, and refunds to ensure seamless and accurate cash flow• Actively stayed informed about the latest sales offerings and loyalty programs• Maintained a clean and organized inventory