Benjamin Cassidy Email & Phone Number

Redmond, Washington, United States

Project typesPassive Wireless Surveys with configuring Access Points, would also install new Switches in Racks for AP upgrades/Installs.Auditing IDFs and MDFsInstallation and configuration of Dell PowerEdge and MX7000 Servers.

Tacoma, Washington, United States

Primary was doing desktop break fix.I would take care of tickets in the "break-fix" que, which entitled just about anything from a broken keyboard/mouse to problems with software or hardware, along with trouble shooting hardware and/or others types of hardware for different part of the Information Service Team if needed.There were other odd jobs I did too, like move someone from one location to another. Did help with projects also for bringing up a new location to MultiCare's level.

Tacoma, Washington, United States

Started out with diving into the project for Windows 10 migration. Which mainly was simple tasks, from pushing Win10 upgrades to replacing the unit in various types of locations. From Work station on Wheels to office computers.The mass side of the upgrades was the easy part, which included just doing a simple swap, with a process of decommission the computer and then installing the new computer, which would be renaming the computer, setting up the computer with specific shared or private account depending on what it's intended for.For the more specialized computers, which would require data migration, software migration. Would need to communicate with the user (for scheduling and anything else related to the computer), asset management (if needed), vendor (if needed).Also would work on tickets, within change gear. Which varied from simple things of deploying equipment to fixing issues with their computer/equipment, or passing it to someone who can/department.

Olympia, Wa

Was part of the Windows 10 migration project.Worked on the migration on worked on tickets in relation to the project, which included software and hardware troubleshooting.This was a contract through TekSystems

Renton, Wa

Worked in the service department, started out as a tech and eventually became a supervisor for the department.Worked with internal and external customers. Troubleshooting various computer issues on a wide range of systems, with external customers. Internally I helped with setup and troubleshooting computers, POS and printers, with some other minor work.

Bachelor Of Science, Information Systems And Cybersecurity, 3.88

Notable Coursework – Risk Management, Access Security, Windows Security, Security Issues in Legal Context, Linux Security, Security.

Associate Of Applied Science, Network System Administrator, 4

Activities and Societies: Student Professional Experience, CompletedNotable Coursework – Email and Web Services, Intro to Information.