Conduct manual testing across various Android and iOS mobile devices to ensure software performance and reliability.Develop comprehensive test cases to guide and optimize testing procedures.Document and report defects efficiently using QTest and Jira, facilitating effective bug tracking and resolution.Mobile accessibility testing.

Quality Assurance for multiple clients and projects simultaneously.Provide continuous improvement of the QA process by sharing insights and suggesting process enhancements.Design and run manual test cases and test scenarios to validate the quality of software products.Collaborate with stakeholders to understand project requirements and provide feedback on potential quality improvements.Communicate effectively with engineers and project managers to ensure timely delivery of high-quality software products.Designed QA Process for the engineering team increasing release times by 65%.Work with engineers to troubleshoot and resolve coding issues, cutting rework by 70%.Test software during integration, release and regression phases and document results.Utilize various test automation tools reducing repetitive testing processes by over 50%.Create, implement, and manage test cases for new and existing features.Perform cross-browser and mobile testing for compatibility across various platforms and devices.Create detailed bug reports with clear steps to reproduce and prioritize issues based on severity and impact.

Built test automation reducing manual testing times by 50%.Test software during integration, release and regression phases and document results.Acted as primary liaison between engineering teams, product management, and technical support.Product subject matter expert.Wrote, executed, and organized test cases for new and existing functionality.Planned and implemented test strategies.Cross Browser and Mobile testing using BrowserStack.Logged, Investigated defects.Worked with engineers to troubleshoot and resolve coding issues.Tracked and documented all testing defects and resolutions.

Created and documented 100’s of Test cases using JIRA.Used SQL Server to run scripts and queries.Lead effort and paired with SDET on creation of Test Automation tool reducing manual testing by 50%.Caught numerous show stopping bugs, increasing needed hotfixes by 60%.Extended test coverage 80% across multiple financial clients.API testing using Postman and Swagger.Strong testing and debugging abilities of software products.Performed integration testing on incoming and outgoing feeds for multiple projects.Build and deploy releases using Jenkins.Performed end-to-end and Regression testing.Delivered quality results and bug reporting.Proactively built and executed test cases.Report test progress, and results to project stakeholders.

Responsible for influencing the continual improvement of the product and ensuring quality and expectations are met through regression, end-to-end system.Develop and Maintain Test Cases. Transform user stories into test cases.Experience working in an agile environment.Find, report and track software defects.Work directly with the product development team to define test strategies for user stories.Build and Run test automation through home grown UI built on Selenium code.Run build process for multiple versions and multiple client sites, BVT, TEST.

Develop and establish quality assurance measures and testing standards for new Expentia functionality and/or enhancements to existing functionality throughout their development/product lifecycles.Liaise with business analysts and operations to identify test cases and scripts for Expentia application testing.Analyze and update functional and technical specifications as necessaryCreate and execute test plans and scripts that will determine optimal application performance according to specifications.Verify and revise quality assurance standards as needed.Ensure that testing activities allow applications to meet business requirements and systems goals, fulfill end-user requirements, and identify existing or potential issues.Collaborate with business analysts/developers in application testing, such as system, unit, regression, load, and acceptance testing methods.Make recommendations for improvement of applications to software developers.Communicate test progress, test results, and other relevant information to project stakeholders and management.Analyze formal test results in order to discover and report any defects, bugs, errors, configuration issues, and interoperability flaws.Assist in the development of change control processes, practices, and guidelines for new and existing technologies.Participate in developing, distributing, and coordinating in-depth end-user reviews for modified and new systems or applications.Cultivate and disseminate knowledge of quality assurance best practices.

Completed timely and compliant payroll through auditing and controls.Assessed and improved processes for auditing resulting in reduction of overtime within the team.Responsible for in-depth analysis of comp and assignment-related detail for subsidiaries in 130 countries.Conducted extensive monthly, quarterly and yearly audit reviews.Prepared and delivered annual tax reports for Deloitte and Hewitt.Provided metrics on both a scheduled and ad-hoc basis.Performed parallel and User Acceptance Testing (UAT) with the Expentia platform.

Provide excellent customer service leading to client satisfactionCommunicate in a clear professional manner with internal and external customersParticipate and provide insight and expertise within client meetingsWork closely with the client in proving operational support and solutions to questions and concerns Learn the specialized processes for expatriate payroll and tax complianceWork closely with foreign contacts to provide payroll and accounting supportDeliver payroll instructions and reconcile results with foreign payroll subsidiariesEnsure accurate, timely and compliant payroll through auditing and controls Review and audit foreign data payments to include in compensation reportingImport and export payroll dataReconcile several key payroll accountsResearch issues leading up to the period close Participate in payroll operations acceptance testingParticipate in operations software implementations and upgradesAdministrator ad hoc projects and reportsWork towards accurate and timely US tax reporting Assess and improve processes where there are opportunities for better efficiencies and controls

Manage worldwide pricing for multiple distribution channels. Liaison for other regional operating centers for worldwide approvals and issue resolution. Responsible for Pricing setup and creation. Working with volume licensing project specs from the BG team for specific product launches to create the Waterfall Creation implementation document used to drive key project deliverables. Create Vortex log in SAP for all parties involved in pricing process to record and update completion of critical process steps, milestones, and meeting of SLAs. Process information into various systems, to help create product relationship mapping information. Process key specification into various systems to determine pricing related to unit/point count. Complete and upload key templates in SAP as part of the pricing setup process. Working with End Item Tool to manage product SKUs, import data to open base price/open point pricing information.Update information related to SKU order ability and attributes and release to market information.

Executed channel specific reporting, distribution analysis & maintenance.Developed queries to analyze operational and system data and reporting.Produced formatted reports based on query results as needed. Provided reporting to multiple departments within T-Mobile to support collateral distribution excellence.

Issue tracking and resolution through SQL queries, data pulls and ad hoc reporting.Manage commission portfolios for 50+ Master dealers.Calculate and process over $5 Million in monthly commission dollars.Achieved near perfect audit accuracy while researching 5000 commission discrepancies per month.Primary contact for developers during integration of a new commission database to increase productivity.Responsible for generating 1500+ monthly dealer commission statements and reconciliation inbox.

Provided billing, wireless and network support for wireless end users.Processed account management requests for Telecom Managers, Corporate Account Managers and other key contacts of high value.Exhibited strong ability to listen, probe, empathize, analyze information and solve problems.Able to multi-task and perform in a fast paced and high stress environment.Supplied complete and accurate information to fulfill One Call Resolution initiative.Delivered guidance and direction for other representatives with escalated technical and billing issues.