Managed commercial sales accounts for Toronto and the GTA. Used client referrals, cold calling and consistent research to find potential customers. Retained accounts through regular follow-ups, constant communication with each account, and timely resolution if conflicts arose. Responsible for forecasting duties and sales analytics to calculate quotas that were reasonable, accessible, and successful. Participated in sales training with other members of management to refine valuable skills like negotiation, listening, and customer service.Controlled Inventory levels to track production, report monthly sales targets, and identify effective sales modelsParticipated in sales training with other members of management to refine valuable skills like negotiation, listening, and customer service. Completed a few notable sales trainings to increase proficiency such as; Fifth Element, a Business Development Coaching Program, RB Solutions, and B2B Phone Skills Improvement Program.

Worked with C-level Executives to create visions and goals relative to their facilities, ensuring projects were completed efficiently and to the companies operating standards.o This included industrial cleaning of plants in preparation for inspection, relocation of heavy materials for renovations and various renovations to both the interior and exterior of these facilitiesImplemented a new CRM software (Monday.com) to assist in tracking client request and on-going projects. Once employees were trained on how to use the software it vastly improved our customer experience by providing them with real-time updates to ongoing projects.

OPERATIONS MANAGER • Planned and delegated all daily administrative tasks to staff while overseeing the recruiting, interviewing, and hiring of new staff; consulted and reported to ownership on sales and service objectives and growth strategies• Controlled the budgeting, resource allocation and timelines for projects in various departments of the company• Managed all networking, IT and computer software training and implementation which improved all employees performance and efficiency. • Increased annual sales numbers by implementing new strategies and marketing strategies to increase daily revenue • Created new inventory procedures using new software allowing the company to reduced costs and overhead. • Managed all financial planning and budgets relating to and employee overhead and operation costs. • Reported directly to CEO with monthly financial reports, project summaries, work-in-progress, billings and expenses. Responsibilities included management of all staff, customer relations, and billing. • Decision-maker for all purchases day-to-day and inventory shipping and receiving• Developed new vendor relationships while enhancing existing relationships to ensure optimum costs and efficient delivery times.

Managed Employees on Daily goals and employee development