Stuart Cassidy Email & Phone Number

Queensland, Australia

• Accountable for the delivery of safety, financial and operational performance targets across the North Queensland region.• Accountable for establishing a culture of operational excellence and continuous improvement, coaching teams for success and developing staff for business succession planning.• Coach, lead and motivate the team, consciously driving and embedding customer focused culture throughout the business to deliver outstanding performance.• Drive the performance of the business by identifying opportunities, threats and points of difference at store, area and regional level.• Genuinely care for our people through the HSSE and OHS practices to drive a safety culture.• Communicate in a way that engenders consensus, gains commitment, inspires and motivates others.

Melbourne, Victoria, Australia

• Ensure best practice, safe and consistent operations delivering exceptional experiences to customers and team members• Partner with other Tribes to continuously improve delivery into stores and to customer• Ensure efficient and consistent execution across the territory of all systems, tools and processes, initiatives and projects developed by the Channel Operations team• Deliver commercial growth and set improvement strategies at team level• Continuously review ways to deliver financial performance and cost reduction opportunities• Partner across enterprise to champion change, execution and agile concepts• Champion a safety culture and ensure compliance with corporate and statutory governance requirements across the territory

Victoria West

• Provide strategic advice and leadership to site managers in order to drive sales and generate strong profits• Build and nurture strong stakeholder partnerships with owners and staff across multiple franchises in Victoria• Communicate effectively with site managers to deliver cohesive planning and execution of strategies• Mentor and coach managers across 25 sites in order to build leadership capabilities within the area• Maintain oversight of workplace health and safety quality and compliance, plan and manage operational budgets• Devise and implement strategic growth plans encompassing staff training and performance management• Increase staff online training completion rates by 40%• Drive a culture of customer service excellence and continuous improvement• Oversee local marketing initiatives to achieve strong resultsHighest Achievements• Developed influential business case, managed trial period and implemented a successful new operational model, with baking happening off site for kiosks supplementary to the established store models • Achieved significant growth in portfolio sales (28%), in spite of operational changes during COVID-19 pandemic

Camberwell, Victoria, Australia

• Played strategic role in leading quality systems and robust compliance mechanisms• Conducted detailed case study and analysis of multi-site franchises and made recommendations to CFO• Led the redevelopment and roll out of the business audit program across the franchise network• Managed a team of five auditors to consult with key stakeholders and gather business data• Analysed audit findings and prepared detailed reports to distribute amongst business stakeholders• Oversaw notifications and rectification of improvement requests, reducing outstanding requests by 47%• Maintained oversight of workplace health and safety quality and compliance• Embedded continuous review and improvement to enhance health and safety and compliance practices• Reviewed and updated business resources to reflect legislative changes• Developed and implemented highly effective coaching and training model that improved team performanceHighest Achievements• Developed and launched new format business audit program through strategic consultation, analysis and planning, which garnered positive feedback from senior executives and increased franchisee attendance by 20%• Secured $3M in savings to franchisees by managing compliance-related issues with Worksafe Victoria

Bulleen Victoria Australia

• Built a successful franchise; managing all facets of operations, business development, staffing and compliance• Secured sufficient capital and cash flow, and negotiated purchase agreements for equipment and vehicles• Led daily operations and overarching business strategy to provide growth, stability and direction• Recruited, onboarded, trained, mentored and managed customer-focused and quality-driven team• Managed apprenticeship programs and leadership succession planning to support business operations • Utilised KPIs to track staff performance and identify opportunities for improvement• Supported staff to achieve formal retail qualifications and win franchise award• Developed and implemented local marketing programs• Planned and managed budgets, cash flow and inventory, and maintained detailed, accurate financial records• Ensured compliance with food safety, health and safety, financial reporting and employee relations regulations• Effectively managed business relationships with suppliers, banks, local schools and sporting clubsHighest Achievements• Generated turnover growth of 30% and secured average customer spend that was 18% above national average