Cassie Anderson Email & Phone Number

SAN Francisco, CA, US

Sunrun is America's leading provider of residential solar with 1 million customers. Cassie heads up UX product design on the customer-facing Sunrun app, as well as design support for several internal tools.

Seattle, Washington, US

• Amperity is a rapidly growing machine learning customer data platform company, venture-backed by the early investors of Amazon, Facebook, LinkedIn, Spotify, Concur, Flipkart and many more. Amperity helps people use.
• Hiring, management, mentorship, and resource planning for 2 UX designers and 2 senior UX designers.
• Development and evangelization of design team processes and Amperity UI design system standards, including design principals, UI pattern library, and usage guidelines.
• Design lead for features serving our marketer persona, including segmentation via a SQL editor or a drag-and-drop editor, and a one-time or recurring campaign builder. This included PM and dev collaboration, user.

Seattle, Washington, US

• In this role, I acted as a hybrid UX PM for the dev team shaping our new product for the marketer persona, AmpIQ, as well as the "Identities" team prior to that. Highlights included:
• Owned the MVP of Amperity's first major in-platform data visualization product, which allowed users to quickly access key common trends on their customers without the need to export to a third-party tool.
• This included everything from ideation to shipping, including user research, gathering requirements, managing scope, designing wireframes, mockups, and prototypes, developing functional specifications in collaboration.

• Invio SourceDrive™ is a cloud-based software solution that improves the safety and speed of multi-site clinical trials. Invio provides a way for trial sponsors to monitor research site data remotely, automates common.
• Completed user research and design of the platform MVP and all subsequent feature releases.
• Owned roadmap planning and all other product management for Invio.
• Collaborated with the development team on feature development and proof of concept models for our long-term vision of leveraging technologies such as OCR, AI/ML for validation of clinical trial data.
• Established customer success processes including support ticketing and knowledge base article systems.
• Contributed heavily to fundraising and sales, including pitch event presentations and public speaking engagements.

Danbury, CT, US

• Owning the end-to-end user experience of Nexxus Marketing, a web-based life sciences marketing application, I internally championed the voice of our users. I evolved business requirements from Product Management into.
• Managed a shared team of Product Designers, IxDs, and Visual Designers.
• Completed resource planning, communication, and attained buy-in with company directors.
• Ensured quality and evangelization of project deliverables for PMs and developers, user research assets, and usability tests and results.
• Won the Technology and Solutions "Excellence in Innovation" award for my work on a prototype demo of the Nexxus Orchestrated Customer Engagement concept for our USBU customer event.

Danbury, CT, US

• After IMS Health acquired Appature, I transitioned to an individual contributor role on the design team to align with my long-term desire to impact the product directly.
• Created and evangelized feature project deliverables for PMs and developers (e.g., user flows, wireframes, mockups, and prototypes).
• Developed user research assets for PM use (e.g., user personas and telemetry reporting).
• Ran usability tests and reported internally on results.
• Defined which success metrics would be tracked for each new feature release.

• This was a critical role at Appature. We were on track for acquisition-worthy revenues, but our churn was trending poorly, cutting away at the foundations of a solid SaaS business model. I was asked to build a team.
• Hired, trained, and managed a new technical support and customer service team of 7 direct reports.
• Established tracking system, triaged, and advocated weekly to the Product team on customer issues.
• Reported monthly to the whole company on account health, including a rollup of quantitative usage metrics, support issues, and account manager interviews.

• I joined Appature, a Madrona-backed, web-based platform for automated digital marketing targeting healthcare providers, when MySpace closed its Seattle office. Here I fell in love with applying product design skills to.
• Tracked and triaged feature requests, requirements, and wrote feature specifications, including defining which success metrics would be tracked for each.
• Co-invented, designed, and PM'd flagship "Journeys" feature.
• Collaborated with a graphic designer on mockups, mentored on user experience.
• Collaborated with software engineers on the UX and information architecture.
• Won the "MacGyver Award" in recognition of exceptional effort.

• After iLike’s acquisition by MySpace, I led the transition of support to the MySpace team in Los Angeles, after which I was promoted to run Product for one of MySpace’s verticals, the Events team.
• Trained the MySpace support team on supporting the iLike product and users after the acquisition.
• Wrote specifications for all new user experiences while ensuring site-wide design consistency with other vertical teams, as well as meeting advertising requirements on each page.
• Led cross-functional team efforts to ship a total redesign of the entire calendar, events, and invitations section of MySpace.

US

• iLike was a popular music recommendation service based on social algorithms that engaged existing social networking platforms to provide a convenient and rich multi-media experience. iLike was best known for its.
• Implemented support processes and tools including social media, a web-based ticketing system, phone response, and online knowledge base.
• Hired and trained a customer service team to provide quality support to 55 million users with only 2 direct reports.
• Advocated for the users by tracking and communicating usability issues to product management.

skillbit™ was a project created at Seattle Startup Weekend 2008 - completely envisioned, designed and built in 54 hours by a volunteer team of 120 for the fun and experience of pushing ourselves to see what we could accomplish. I headed up the UX team, working with the business, design, and development groups to make sure they had the specs and wireframes.

Seattle, WA, US

I was responsible for development and implementation of technical support processes and procedures as a manager in the Computer and Information Systems department; evaluation and subsequent recommendation of Help Desk tools; creation and publication of Help Desk materials and documentation; management of departmental incident tracking system; facilitation.

Seattle, WA, US

• Acted as the professional liaison representing the Computer & Information Systems Department to the larger SPU user community, and specifically owned the technology needs of all executive offices and the board of.
• My role included conferring with these users to determine and analyze their needs, making system recommendations and executing purchasing, as well as providing ongoing support for microcomputer systems' hardware.
• I engaged in long-range planning and purchasing decisions for desktop computing standards and support for these offices and campus labs and classrooms.
• Hired, trained, and supervised several student workers as microsystems analyst assistants.

Seattle, WA, US

• Assisted the Information Technologies Department in supporting PC/Mac computers and peripherals on a Windows TCP/IP network.
• Duties included the organization of IT supplies, configuring computers, installing and upgrading software/hardware, assisting users, resolving problems, and helping out on projects.
• Requirements included a working knowledge of computer hardware, Windows, Microsoft Office, an understanding of LAN and Internet connectivity, a demonstration of strong customer service skills, and the ability to.

Seattle, WA, US

• Received "Customer Care Excellence" award for exceptional customer service.
• Promoted to Telecommunications Assistant position.
• Used web design, problem-solving, and computer troubleshooting skills.

Seattle, WA, US

• Supervised a dormitory floor of twenty freshmen university students.
• Enforced University policies and organized educational programming.
• Developed organizational, leadership, and administration skills.

Seattle, WA, US

• Supervised use of 25+ computer systems.
• Assisted with inquiries regarding the use of a broad array of software.
• Further deepened customer service experience and user empathy.

Seattle, WA, US

• Worked on multiple office projects in a team specializing in insurance facility fee processing.
• Developed teamwork skills, precision, efficiency, and attention to detail.

Bachelor Of Arts - Ba, Business Administration, Information Systems

Associate Of Arts - Aa