Reporting directly to the CEO, responsible for supervising staff members in business development, sales, accounting and engineering. Recruit, hire and train new employees while simultaneously managing multiple client relationships. Establish and administer policies and procedures to ensure seamless office operations.Coordinates processes to ensure customer satisfaction and retention, including scheduling engineers to be onsite at client’s locations.Serves as main point of contact for all federal customers, including designing and presenting webinars and effectively resolving problems as they arise.Directs Human Resources department, including new hire orientation, benefits administration and negotiating contract for employee health insurance.Analyzes financial data to accurately forecast revenue on a quarterly basis.Coordinates attainment of technical certifications for all engineers. Maintained and updated government certifications such as, SAM, HUBZone, WOSB, WBENC and GSA Schedule to ensure compliance.