Cassie Arredondo Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

Ticket fulfillment, Guest List and Media Check-inFacilitated Will Call and Guest List operations at festivals and concertsEnsured prompt, courteous and knowledgeable customer serviceHandled cash and credit transactions for day-of-show ticket sales and VIP upgradesAssisted media and artist representatives with ticket fulfillment and credentialingOversaw and updated the master guest list as neededDistributed and provided troubleshooting for R.F.I.D. scanners allocated at access-only entrances including VIP, backstage, load-in and media areasServed as a runner for artist hospitality green room requestsProvided support during VIP Meet-and-Greet events

Austin, Texas, United States

Oversaw the Austin Market Street Team for concert/festival ticket sales and promotionRecruited street team members and collaborated with local businesses/organizations for ticket consignment sales agreementsCoordinated the distribution of promotional materials as well as meetups, tabling and other promotional events and pop-upsResponsible for accounting for all tickets, sales, and commission paid

Austin, Texas Area

Austin, Texas

Assisted the planning and execution of unique marketing campaigns and eventsAssisted social media management of Facebook, Instagram and Twitter channelsCreated copy, scheduled social media posts for in-house/paid social media promotions Managed social content using Hootsuite and Facebook publishing toolsCaptured photos and videos during various events for on-site social media coverageIdentified and tracked social media leads and engagement during campaignsResearched information integral to marketing campaigns and other projectsPitched and wrote content for blogs as neededCampaigns/Events: The Austin Chronicle Hot Sauce Festival, Five 8 Brew Tour, Best of Austin, Hair of the 3-Legged Dog SXSW Day Party; H.A.A.M. Day, Austin Ice Cream Festival, SXSW + Trade Show, ACL Festival, The Austin Music AwardsOvesaw Chron Events street team volunteers as needed for events and activationsOrganized/prepared promotional materials and completed inventoriesAssembled swag bags for guests and sponsorsTransported materials and equipment to and from various locationsSupported the load-in, setup and breakdown of materials and equipmentCaptured emails for Chronicle mailing lists

Austin, Texas Area

Provided content marketing strategy for a local music and event promotions startupSupported the ideation, planning and execution of live music shows and eventsManaged Facebook, Twitter and Instagram social media channelsCreated original copy and scheduled social media posts using HootsuiteCaptured photos and videos during events for on-site coverageProduced weekly newsletters using MailchimpCollaborated with in-house photographers/videographers for content creationMaintained communication with music artists/managers, vendors and venue ownersAssisted with the coordination of event logistics including venue reservations, setup/breakdown, materials needed, staffing/volunteers, etc.

Austin, Texas Area

Responsible for providing assistance to students and parents regarding all aspects of financial aid opportunities, eligibility requirements, application and appeals processesHandled all front desk telephone reception and in-person counter assistanceCommunicated instructions and information in a clear and understandable mannerCorresponded with all students, university staff and faculty via emailProvided problem solving support and assistance to students experiencing family, personal or other crises affecting school performance and eligibilityMaintained data entry and secured student information confidentialityTrained and certified to operate the Texas State University BANNER system used for data entry and maintenance of student recordsStreamlined information to appropriate staff within and outside the departmentParticipated in staff training and development meetings

Collaborated as a team to develop and implement a social media and brand focused PR campaign for a 501 (c) 3 private, non-profit client serving homeless, abused, and at-risk youth.*Worked closely with the Community Outreach Coordinator to determine company goals and provide updates*Identified and strategized objectives and tactics including weekly assignments and planned activities to complete*Performed demographic research and observational analysis*Contributed original multimedia content to a social media calendar including photos, videos, links and original graphics*Scheduled and monitored social media posts using Hootsuite and Facebook publishing tools*Prepared press releases, evaluations, research summaries and presentations*Developed an updated, user-friendly and interactive website using WIX

San Marcos, Texas

Provided excellent customer service, processed transactions and maintained a clean and organized sales floor to ensure a positive retail experience.*Welcomed and greeted guests*Offered unique and personalized assistance*Answered customer questions and concerns regarding store products, promotions and service inquiries*Processed purchases, returns and exchanges*Assisted customers with in-store JCP credit applications*Organized and replenished merchandise *Worked as a team to achieve daily sales goals*Maintained adherence to all company protocols*Monitored entrances, exits and fitting rooms for signs of theft*Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members*Developed positive customer relationships

San Marcos, Texas

Provided excellent customer service, processed transactions and maintained a clean and organized sales floor to ensure a positive retail experience. Served as stock associate.*Welcomed and greeted guests*Offered unique and personalized assistance*Answered customer questions and concerns regarding store products and promotions*Processed purchases, returns and exchanges*Worked as a team to achieve daily sales goals*Demonstrated sampling and care for products*Maintained an up-to-date knowledge of new and existing products and promotions*Developed positive customer relationships*Responsible for receiving, organizing and maintaining store inventory*Replenished supplies and products to the sales floor and stockroom *Performed floor set and display projects*Trained and served as a peer coach for new sales associates*Maintained adherence to all company protocols

San Marcos, Texas

Provided excellent customer service, processed transactions and maintain a clean and organized sales floor to ensure a positive retail experience.*Welcomed and greeted guests*Offered unique and personalized assistance to guests*Developed positive customer relationships*Worked as a team to achieve daily sales goals*Answered customer questions and concerns regarding store products and promotions*Processed purchases, returns and exchanges*Maintained an up-to-date knowledge of new and existing products and promotions*Monitored entrances, exits and fitting rooms for signs of theft*Replenished supplies and products to the sales floor and stockroom *Performed floor set and display projects

San Marcos, Texas

Promoted to temporary Key Holder for strong performance. Responsible for opening/closing the store and ensuring that proper store procedures and policies were followed in the absence of store management.*Supervised all employees and oversaw sales, merchandising, guest service and all operational functions in the absence of store management*Supervised employees to complete tasks and achieve goals*Managed the sales floor by: addressing guest concerns, coaching employees, and mitigating product loss*Ensured that daily merchandising processes, daily replenishment processes, Key Corporate Communications, and store cleanliness standards were properly executed when opening or closing*Open and closed the store following proper procedures documented in the opening and closing checklist*Ensured that registers were properly opened and closed, doors are opened and locked and alarms are set correctly*Confirmed that deposit slips, spreadsheets, envelops and deposit bags were correctly filled out and reconciled discrepancies by accounting*Executed lead cashier responsibilities such as return, exchange and check approvals*Remained current on all company policies and ensured that all policies, standards and procedures are maintained and followed in a consistent manner*Responsible for receiving, organizing and maintaining store inventory