Cassie Patterson Email and Phone Number
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Experienced Customer Success Director with a demonstrated history of improving sales and retention through innovative solutions. With over 10 years of experience in sales adjacent roles, I've been able to identify how to better serve customers through improved processes without stifling sales initiatives. Balancing the tight-rope that can be sales vs operations is my specialty and I like to think there is always a solution that can make everyone happy (if you're creative enough to look for it!). I am currently tasked with maintaining / reducing a 3% churn rate, training all account managers and overseeing our process for clients at risk. In my time with Flypaper, I've successfully improved client reporting & onboarding while also putting a company-wide billing workflow in place that allows us to monitor sales and growth better.
Flypaper Digital Marketing
View- Website:
- customerswhostick.com
- Employees:
- 65
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Director Of Agency OperationsFlypaper Digital Marketing Feb 2024 - Present -
Director Of Customer SuccessFlypaper Digital Marketing Mar 2022 - Feb 2024Nashville, Tennessee, United StatesI work with our account managers and corporate teams to ensure that clients stay happy with their digital footprint, informed on what is working and engaged when troubleshooting solutions to overcome any performance issues. -
Customer Success ManagerFlypaper Digital Marketing Feb 2020 - Mar 2022Greater Nashville Area, TnHelping train account managers, campaign specialists and product specialists to set up, monitor and up sell digital campaigns and websites. -
Digital ManagerSummitmedia, Llc Sep 2018 - Feb 2020Knoxville, Tennessee AreaI currently oversee the digital department for SummitMedia's Knoxville market. My position consists of managing the digital orders of 14 Account Executives. I’m Google certified and well versed in selling targeted display, targeted email, SEM, social media advertising, and other digital marketing tools from multiple vendors. I lead sales training sessions on various digital topics and ensure one on one time with the sales staff on a in order to craft proposals or brainstorm new ways to help our client’s campaigns be successful. I have considerable experience in the field with sales staff pitching new campaigns or conducting reporting calls to help educate our clients about their own campaigns. In addition to consistently hitting my quarterly revenue goals, I assist each radio station with their social media strategy as well as branding for each of their contests and promotions while also managing 4 radio station websites (Star1021fm.com, Hot1045.net, 931wnox.com, Q100country.com). I design all print and online graphics for each of our stations and have crafted a visual brand that has successfully allowed these stations to stand on their own in a crowded market. -
Digital ManagerThe E.W. Scripps Company Apr 2015 - Oct 2018Knoxville, Tennessee AreaI currently oversee the digital department for Scripps Radio’s Knoxville market. My position consists of managing the digital orders of 14 Account Executives and 4 radio station websites (Star1021fm.com, Hot1045.net, 931wnox.com, Q100country.com). In addition to consistently hitting my quarterly revenue goals, I assist each radio station with their social media strategy as well as branding for each of their contests and promotions. I design all print and online graphics for each of our stations and have crafted a visual brand that has successfully allowed these stations to stand on their own in a crowded market. I’m Google certified and well versed in selling targeted display from multiple vendors. I lead weekly sales training sessions on various digital topics and ensure one on one time with the sales staff on a daily basis in order to craft proposals or brainstorm new ways to help our client’s campaigns be successful. I have considerable experience in the field with sales staff pitching new campaigns or conducting reporting calls to help educate our clients about their own campaigns. I have built the digital department for Scripps Radio’s Knoxville market from the ground up and it is currently the most successful and efficient division in the company, measured by our core metrics and key performance indicators. -
Digital Sales AssociateJournal Broadcast Group Dec 2013 - Mar 2015Knoxville, Tennessee AreaI work with the sales team to coordinate digital orders along with broadcast orders. I go on clients meetings, input all digital orders and oversee day to day tasks concerning all 4 station websites, apps, streams and social media accounts. -
Digital Content ProducerJournal Broadcast Group Jul 2013 - Dec 2013Knoxville, Tennessee AreaI wrote entertainment news stories for all Journal Broadcast Group websites across the country. -
Web CoordinatorJournal Broadcast Group Jan 2012 - Jul 2013Knoxville, Tennessee AreaI maintained the digital presence of Star 102.1, Q 100.3, Hot 104.5 & Classic Hits 93.1, including their websites, social media accounts, weekly newsletters and all digital promotional obligations. -
Design AssistantDesign By Hans Kline Oct 2010 - Mar 2012 -
Graphic DesignerMidlab Inc. Sep 2009 - Jul 2010 -
Assistant ManagerCvs/Caremark Feb 2003 - Sep 2009 -
InternThe Happy Envelope Jan 2009 - May 2009I work on greeting cards, catalogs and order forms
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InternThe Chamber Of Commerce, Knoxville Jun 2008 - Aug 2008I worked on email blasts, signage and postcards for different events. I also did some logo designs along with executing a book with helpful information specifically for graphic design interns at the chamber.
Cassie Patterson Skills
Cassie Patterson Education Details
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Graphic Design
Frequently Asked Questions about Cassie Patterson
What company does Cassie Patterson work for?
Cassie Patterson works for Flypaper Digital Marketing
What is Cassie Patterson's role at the current company?
Cassie Patterson's current role is Director of Agency Operations.
What is Cassie Patterson's email address?
Cassie Patterson's email address is cp****@****ick.com
What is Cassie Patterson's direct phone number?
Cassie Patterson's direct phone number is +186567*****
What schools did Cassie Patterson attend?
Cassie Patterson attended University Of Tennessee, Knoxville.
What skills is Cassie Patterson known for?
Cassie Patterson has skills like Graphic Design, Logo Design, Indesign, Graphics, Advertising, Digital Media, Email Marketing, Adobe Creative Suite, Facebook, Layout, Mac, Dreamweaver.
Who are Cassie Patterson's colleagues?
Cassie Patterson's colleagues are Ireland Shelton, Peyton Connelly, Lisa Licht, Kassidy Wood, North Media, Herb Smith, Taylor Sublett.
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Cassie Patterson
Patterson Technology Services Llc - Co-Owner & It Professional Since 1989Dadeville, Al1lakemartin.net3 +125682XXXXX
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Cassie Patterson
Sr. Manager, Risk Operations At Payjunction, Certified Payments ProfessionalDenver, Co2yahoo.com, payjunction.com2 +180557XXXXX
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