Cassi Mcallister Email & Phone Number

Tallahassee, Florida, United States

Tallahassee, Florida, United States

Lead and mentor a team of functional and development staff, identifying professional growth and learning opportunities, while maintaining team culture and morale.Utilize an agile-hybrid requirements gathering and development strategy for application projects.Perform data analysis using SQL and Excel to evaluate design solutions and validate development recommendation approach.Collaborate with customers to reengineer and streamline business processes, resulting in increased employee productivity and enhanced satisfaction.Coordinate resources across multiple teams and programs to ensure seamless project progress, information sharing, issue resolution, and risk mitigation.Manage project progress, schedule, and resources, consistently providing status reports to project stakeholders.Develop positive client relationships to foster a more effective and efficient working environment.

Tallahassee, Florida Area

Increased productivity by 75% for Property Tax Oversight management staff during a critical business period through the design of an appraisal study tracking system.Conducted user acceptance testing for the Property Tax Oversight OASYS ePortal, coordinating with over 50 internal and external users across 6 test counties. Improved data quality in the new Property Tax Oversight sales data system by 30% through SQL and Excel conversion clean-up and implementation of data validation for 60 field staff appraisers.Conducted data analysis of the legacy Oracle system to document current operations and reports, integrating requirements into the replacement enterprise solution.Managed application incidents using Cherwell, achieving a 100% response rate within the required timeframe and diligently working through issues to resolution.Developed documentation and managed the project repository in SharePoint.

Tallahassee, Florida Area

Coordinated with over 60 Florida educational and governmental entities to acquire necessary data to support multiple audit teams.Transformed large data sets using Excel and Access to generate financial and operational analyses utilized in 200 annual audit reports.Automated reporting processes through Excel macros, resulting in a 50% reduction in report turnaround time.Oversaw testing and implementation of reporting software updates for a team of 10 members.Developed and conducted Excel training sessions for 150 auditors across multiple locations in Florida.

Tallahassee, Florida Area

Served as a liaison between design and development teams, collaborating with cross-functional stakeholders to analyze and define business requirements and facilitate user understanding of application and implementation methods.Increased team productivity by fostering mutual respect among clients, contractors, Deloitte personnel, and third-party administrators, leading to improved client satisfaction through managed expectations.Orchestrated change management of 10 technical environments and coordinated activity scheduling for 200 practitioners across multiple teams.Evaluated implications of technical change requests to analyze potential impacts on system environments and architecture.Directed the quality review of over 1,600 design artifacts, enhancing grammar, language, consistency, and formatting, resulting in expedited approval for the final client-submitted document.Established and operated a client help desk to triage issues, requests, and expedite resolutions.Facilitated functional design assessments for subject matter experts, both onsite and virtual, simplifying the review process and maximizing value delivery of design submissions.Contributed to on-time go-live by taking ownership of company structure mapping, data migration, report reconciliation and validation, and resolving all data mismatches.Managed status reporting, identified milestones and dependencies, and proactively escalated and resolved issues.

Fort Worth, Texas, United States

Implemented a redesigned month-end reporting process, resulting in a 50% reduction in completion time.Customized client reports using SQL Server Reporting Services and Crystal Reports.Developed client revenue management reports using SQL, Access, and Excel macros.Achieved consistent client satisfaction through on-time delivery, responsiveness, and flexibility.

Partnered with client account team to establish and implement data quality assurance processCollaborated with internal users to troubleshoot and produce automated client reportsAnalyzed and resolved data integrity errors in daily data loadsSupported legacy reporting system using C#, SQL and LINQ to SQLDesigned and executed use case scenarios for Business Intelligence tool implementation

Dallas, Texas, United States

Improved client relationship management efficiency through the implementation of a database management solution.Designed online marketing publications for multiple clients, reaching over 5,000 recipients nationwide.Planned and executed strategic quarterly client events, and coordinated annual business development events.

Dallas-Fort Worth Metroplex

Managed a children's photography business at major events in 10 states with attendances exceeding 300,000.Achieved a 30% increase in profit margin through the establishment of a new operating system.Created marketing materials, conducted bookings, and facilitated onsite sales.

Bachelor Of Business Administration, Business Information Systems, Marketing Communications Management

Education record